{"id":192920,"url":"https://alion.io/job/firemon-technical-account-manager-2","title":"Technical Account Manager","company":{"id":17437,"name":"FireMon","domain":"firemon.com","url":"https://alion.io/company/firemon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":117000,"max_usd":233000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":959},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-05-14T14:43:17Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-10-22T23:58:11Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":160},"description":"FireMon delivers Network Security Policy Control for the Modern Enterprise.\nMost enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments \nThe Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap.\nYou will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits.\nAbout the role\nManage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.\nProvide project leadership for customers' major FireMon programs.\nCollaborate cross-functionally with FireMon teams-including Support, R&D, Product Management, and Sales-to address customer needs and deliver high-impact outcomes.\nManagement, and Sales, on customers' technical issues and projects.\nMaintain current functional and technical knowledge of the FireMon product line.\nProvide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities.\nManage multiple customer engagements, balancing priorities and driving resolution across requests.\nShare insights and constructive feedback with internal teams to help improve products and customer experiences.\nDocument best practices in developing and deploying FireMon solutions in the customers' environments.\nBe a technical resource for \"best practice\" and other customer questions, identifying alternate technical solutions to customers' business problems.\nPartner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle.\nCommit to continuous learning by maintaining relevant certifications and gaining new ones each year.\nRequired Skills and Experience\nBachelor’s Degree in Computer Science, Information Technology, or another related field.\n5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles.\nThree or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks.\nExperience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches.\nAt least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth.\nUnderstanding of modern software development methodologies, including infrastructure design and architecture best practices.\nProven success in customer-facing roles-especially in implementation, or support settings-where communication and relationship-building were key.\nStrong analytical and problem-solving skills, with the ability to balance technical detail and customer impact.\nExcellent organizational skills, with the ability to prioritize and manage multiple customer needs at once.\nEffective communicator with the ability to engage stakeholders across various roles-from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments.","description_format":"text","description_chars":4278,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Network Security"],"lifecycle":[{"event":"open","at":"2026-09-02T22:27:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.408,"p_room":0.28,"age_days":160,"expected_fill_days":43,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/firemon-technical-account-manager-2","json_url":"https://alion.io/job/firemon-technical-account-manager-2.json","meta":{"generated_at":"2026-10-23T03:06:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17437},"rest":"https://alion.io/mcp/rest/get_company?id=17437"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiremon-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiremon-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiremon-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firemon-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiremon-technical-account-manager-2"}]}