{"id":4002181,"url":"https://alion.io/job/firmable-data-it-support-analyst","title":"Data & IT Support Analyst","company":{"id":14688,"name":"Firmable","domain":"firmable.ai","url":"https://alion.io/company/firmable","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":null,"currency":"AUD","period":"year","gross":null,"usd_annual":55332},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SOC 2","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-10T04:10:19Z","employer_posted_date":null,"last_verified_at":"2026-11-10T04:10:19Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Firmable is the market-leading B2B sales intelligence platform in Asia-Pacific, ranked the #6 startup in Australia. Our competitive moat is our data: the deepest, most localised company and people dataset in every market we operate in. More than 2,000 customers rely on it. We've proven the model in ANZ and are now scaling across Southeast Asia and the US.\nEvery new hire, audit and market launch depends on our systems being secure, available and well run. This role keeps them that way.\nThe Role\nThe Data & IT Support Analyst is the hands-on administrator of Firmable's internal systems. You will own the set-up, security and day-to-day running of the platforms, devices and access our people use across AU, NZ, SG, IN and the US.\nThis is not a reset-passwords-and-log-tickets role. You'll design how access is granted and removed, keep our controls audit-ready, and fix root causes rather than symptoms. You'll work closely with Security on SOC 2 and ISO 27001 controls, with People on onboarding and offboarding, and with leadership on the reporting they rely on.\nYou'll report to the Head of Security, Infrastructure & IT (Melbourne).\nWhat You'll Own\nMicrosoft 365 administration: configure and maintain tenants, mail flow, allowlists, groups and policies\n\nIdentity and access: provision and remove user accounts, SaaS licences and permissions; run scheduled access reviews\n\nDevice and endpoint management: build, deploy and secure laptops through MDM, and enforce MFA, encryption and patching standards\n\nOnboarding and offboarding: have every new starter set up and productive on day one, and close every leaver's access the same day\n\nTroubleshooting and support: act as the first point of contact for internal IT issues across five countries, and resolve them within SLA\n\nAsset and licence inventory: keep the hardware register and licence inventory accurate, and manage IT procurement\n\nSecurity and compliance: keep evidence ready for SOC 2 and ISO 27001 audits, and help review IT policies and procedures\n\nReporting systems: maintain the Snowflake and QuickSight reports leadership uses, including access, data refresh and fixes\n\nWhat We're Looking For\nMust Haves\nA bachelor degree or higher in IT or a related field, or at least 5 years of equivalent relevant experience\n\nAt least 1 year of experience administering business systems in a commercial environment\n\nHands-on Microsoft 365 administration, including user, licence and security configuration\n\nExperience with identity and access management (SSO, MFA) and MDM tools\n\nWorking knowledge of security controls under SOC 2 or ISO 27001\n\nClear written communication when supporting non-technical users\n\nYou live and breathe AI tools. You use AI by default to troubleshoot, write documentation, script repeatable admin tasks and research fixes; it isn't a productivity experiment for you.\n\nHighly Valued\nSQL and experience with BI tools such as Snowflake or QuickSight\n\nScripting for admin automation (PowerShell, Python)\n\nExperience in B2B SaaS or a scale-up, where you've had to build the playbook rather than inherit it\n\nThe Environment\nFirmable runs lean and ships fast: small senior teams, no layers and minimal process. The R&D, Security, Infra & IT team works hybrid from our Cremorne office, with the autonomy to work how you work best.\nWe are an AI-native organisation. AI isn't a tool we reach for; it's how we work by default. That means AI-assisted troubleshooting, automated workflows and agentic support for repetitive admin. If you're not already working this way, this role isn't right for you.\nWhy This Role\nBreadth: you'll own systems across five countries, with real responsibility from day one\n\nSecurity credentials: you'll get hands-on SOC 2 and ISO 27001 experience in a certified business\n\nReal career runway: the role can grow into security, infrastructure or IT leadership as we scale\n\nFirmable is an equal opportunity employer. We believe diverse teams build better products.","description_format":"text","description_chars":3964,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Lead Generation","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-11-10T04:10:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T05:16:20Z"},"pay":{"stated_usd_annual":55332,"is_top_pay":false},"html_url":"https://alion.io/job/firmable-data-it-support-analyst","json_url":"https://alion.io/job/firmable-data-it-support-analyst.json","meta":{"generated_at":"2026-11-10T05:16:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14688},"rest":"https://alion.io/mcp/rest/get_company?id=14688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirmable-data-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirmable-data-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirmable-data-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firmable-data-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirmable-data-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4002181}},{"tool":"search_jobs","arguments":{"company":"firmable.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4002181},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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