# Data & IT Support Analyst

Firmable is the market-leading B2B sales intelligence platform in Asia-Pacific, ranked the #6 startup in Australia. Our competitive moat is our data: the deepest, most localised company and people dataset in every market we operate in. More than 2,000 customers rely on it. We've proven the model in ANZ and are now scaling across Southeast Asia and the US. Every new hire, audit and market launch depends on our systems being secure, available and well run. This role keeps them that way. The Role The Data & IT Support Analyst is the hands-on administrator of Firmable's internal systems. You will own the set-up, security and day-to-day running of the platforms, devices and access our people use across AU, NZ, SG, IN and the US. This is not a reset-passwords-and-log-tickets role. You'll design how access is granted and removed, keep our controls audit-ready, and fix root causes rather than symptoms. You'll work closely with Security on SOC 2 and ISO 27001 controls, with People on onboarding and offboarding, and with leadership on the reporting they rely on. You'll report to the Head of Security, Infrastructure & IT (Melbourne). What You'll Own Microsoft 365 administration: configure and

- **Id**: 4002181
- **Url**: <https://alion.io/job/firmable-data-it-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Melbourne, Australia
- **Countries**: AU
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T04:10:19Z
- **Last verified at**: 2026-11-10T04:10:19Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3964
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Sales Enablement, Lead Generation, Marketing & Sales AI

## Company

- **Id**: 14688
- **Name**: Firmable
- **Domain**: firmable.ai
- **Url**: <https://alion.io/company/firmable>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Teamtailor

## Salary

- **Min**: 80000
- **Currency**: AUD
- **Period**: year
- **Usd annual**: 55332

## Technologies

- **ISO 27001** — Optional: no
- **PowerShell** — Optional: no
- **Python** — Optional: no
- **Snowflake** — Optional: no
- **SOC 2** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-10T04:10:19Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 30
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-10T05:16:56Z

## Pay

- **Stated usd annual**: 55332
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.