{"id":774413,"url":"https://alion.io/job/firmatrust-helpdesk-support-specialistjunior-systems-administrator","title":"Helpdesk Support Specialist/Junior Systems Administrator","company":{"id":673627,"name":"FirmaTRUST","domain":"firmatrust.com","url":"https://alion.io/company/firmatrust","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ESET","optional":false},{"name":"Gmail","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-11-10T08:52:22Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":160},"description":"Who We Are:\nICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.\nWho You Are:\nYou are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.\nAbout the Role:\nThis position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.\nRequirements\nRequirements:\nA minimum of 4 years of hands-on experience in a relevant position\nA Bachelor’s degree in Computer Science or a related field\nProficient in providing support for MacBook systems\nStrong knowledge of Windows 7 and more recent versions\nExperience with mobile device support\nSolid background in desktop support and customer service\nFamiliarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360\nExperience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin\nConfidence in troubleshooting a wide variety of IT issues\nProficiency with Windows Server 2008 and newer\nExperience with hosted services including Gmail and Office 365\nKnowledge of security software such as Symantec and ESET Antivirus\nExperience with printing services and management\nFamiliarity with Group Policy Objects (GPOs)\nExperience with VERITAS Backup Executive for data backup\nKnowledge of hosted VoIP service providers like Ring Central or Vonage\nAbility to produce clear, concise, and well-organized documentation","description_format":"text","description_chars":2704,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Apple Macbook"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-11T22:26:47Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.189,"p_room":0.28,"age_days":160,"expected_fill_days":23,"reasons":["conf:6","win:tail","crowd:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/firmatrust-helpdesk-support-specialistjunior-systems-administrator","json_url":"https://alion.io/job/firmatrust-helpdesk-support-specialistjunior-systems-administrator.json","meta":{"generated_at":"2026-11-10T11:36:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673627},"rest":"https://alion.io/mcp/rest/get_company?id=673627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirmatrust-helpdesk-support-specialistjunior-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirmatrust-helpdesk-support-specialistjunior-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirmatrust-helpdesk-support-specialistjunior-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firmatrust-helpdesk-support-specialistjunior-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirmatrust-helpdesk-support-specialistjunior-systems-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":774413}},{"tool":"search_jobs","arguments":{"company":"firmatrust.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":774413},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}