{"id":3431130,"url":"https://alion.io/job/firmus-technologies-field-service-technician","title":"Field Service Technician","company":{"id":63306,"name":"Firmus Technologies","domain":"firmus.ai","url":"https://alion.io/company/firmus-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Batam, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T23:27:30Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T11:45:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Firmus Technologies\nFirmus Technologies is a global leaderpioneering the development and operation of efficient AI infrastructure across Asia Pacific. \nFounded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. \nAt Firmus, we are unique in our approach. We design, build, and operatea new class of digital infrastructure - the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. \nFirmus AI Cloud \nOur large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. \nIt empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. \nWhy Firmus?\nAs an NVIDIA Cloud and Engineering partner in Asia Pacific, you will gain skills, experience, and exposure across the AI industry and be part of shaping what this industry looks like for decades to come.\nWe are founder-led, not a big corporate. Decisions happen fast, our leaders are accessible, and there's minimum bureaucracy between you and the work. Ownership comes early. Whatever your role, you will have a direct line to outcomes, helping shape how the business grows as we scale nationally across a long-term, large-scale roadmap. \nWork alongside founders and experts in AI infrastructure, energy systems and next-generation compute.\nWhat we build here has impact beyond the business. Our AI Factories are designed to operate as assets to the energy grid to actively strengthen the communities and regions they operate in rather than drawing from them.\nConsidering applying? You don't need a perfect background to join our team. If you're driven and curious, there's a path for you. We back our people to grow into new domains and take on challenges beyond their previous experience.\nROLE SUMMARY\nThe Field Service Technician is a hands-on team player who will play a crucial role in ensuring the efficient deployment, operation, maintenance, and repair of our HyperCube systems. The ideal candidate will be responsible for keeping our site operations running smoothly through providing high quality technical support, troubleshooting issues, and maintaining a strong customer relationship while adhering to safety and quality standards. This role requires on-site support and a willingness to tackle various tasks, including maintenance, repair, and manual labour. \nKEY RESPONSIBILITIES \nEquipment Maintenance & Repair: Inspect, maintain, install, and repair mechanical, electrical, computing, and ancillary systems to ensure reliable operation. \nTroubleshooting & Fault Resolution: Diagnose and resolve technical issues efficiently, applying practical solutions and escalating when necessary. \nDeployment & Commissioning Support: \nAssist with computer installations, modifications, and setup under the direction of the site manager. \nSupport HyperCube fluid handling (fill/drain) and load bank installation/removal during commissioning. \nAssist with network cabling and integration into compute systems. \nSupport site teams during commissioning, testing, and equipment setup. \nOperations & Site Management: Perform basic fault-finding, reset circuits/pumps, remove and repair faulty equipment, maintain site cleanliness, and comply with OHS requirements. \nStakeholder Communication: Provide timely updates and technical support to project and operations teams, ensuring smooth collaboration. \nDocumentation & Reporting: Keep accurate service records, equipment logs, and submit required documentation promptly. \nSafety & Compliance: Adhere to safety protocols, maintain PPE, first aid kits, and eyewash stations. \nTraining & Development: Stay current on equipment, processes, and industry standards through ongoing learning. \nInventory & Quality Control: Maintain tools, spare parts, and equipment inventory; conduct quality checks post-maintenance or repair. \nSKILLS AND EXPERIENCE \nDiploma or equivalent, technical certification, trade qualification. \nAt least 3 years of relevant experience in a similar role, including hands-on experience with equipment maintenance and repair. \nGood problem-solving and communication skills. Proven to be able to work effectively under direction. \nAbility to work independently and as part of a team. \nAbility to work flexible hours, including evenings and weekends, as this position is part of a 24/7 operating roster. \nMust hold an unrestricted driver’s license. \nElectrical license (for electrical staff only). \nFamiliarity with data centre apparatus is a plus. \nLOCATION & TRAVELING REQUIREMENTS\nBased in: Batam, Indonesia\n\nEMPLOYMENT BASIS\nFull-time \nDIVERSITY\nAt Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. \nJoin us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.","description_format":"text","description_chars":5583,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-29T00:33:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":81,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/firmus-technologies-field-service-technician","json_url":"https://alion.io/job/firmus-technologies-field-service-technician.json","meta":{"generated_at":"2026-10-31T11:58:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63306},"rest":"https://alion.io/mcp/rest/get_company?id=63306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirmus-technologies-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirmus-technologies-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirmus-technologies-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firmus-technologies-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirmus-technologies-field-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3431130}},{"tool":"search_jobs","arguments":{"company":"firmus.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3431130},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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