{"id":3787840,"url":"https://alion.io/job/firmus-technologies-team-lead-data-center-operations","title":"Team Lead, Data Center Operations","company":{"id":63306,"name":"Firmus Technologies","domain":"firmus.ai","url":"https://alion.io/company/firmus-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Batam, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T04:24:46Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T18:49:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Firmus Technologies\nFirmus Technologies is a global leaderpioneering the development and operation of efficient AI infrastructure across Asia Pacific. \nFounded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. \nAt Firmus, we are unique in our approach. We design, build, and operatea new class of digital infrastructure - the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. \nFirmus AI Cloud\nOur large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. \nIt empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. \nROLE SUMMARY\nReporting to the Senior Operations Manager, Batam, the Team Leader of Field Service Operations oversees a team of Field Service Technicians (FSTs) to ensure efficient delivery of various services. \nThis is a unique opportunity to take on a founding leadership role at our Batam Data Centers. You will play a pivotal role in helping the Senior Operations Managers to build and develop the local operations team from day one, including assisting with the transition from commissioning and operational acceptance into steady-state operations, ensuring operational documentation, processes, and team readiness are in place, and driving operational excellence. \nKEY RESPONSIBILITIES\nLeadership & Team Management \nProvide day-to-day leadership and direction for FSTs and site-based engineers, fostering a supportive and engaged team environment. \nProvide onsite training and supervision of FST staff as required to ensure they are well engaged, trained and capable of maintaining the equipment at the highest of standards. \nEnsure that all new FSTs entering the business feel engaged and supported whilst making sure they are properly trained and mentored such that they can safely undertake required tasks to the quality we expect. \nSupervise and ensure timely completion of tasks by FST and site-based engineers \nFault response and troubleshooting \nRoutine and corrective maintenance \nEquipment installation (racking) \nCommunication cable installation \nComputer hardware repair \nRemote hands support as required \nCoordinate and participatein mechanical and electrical equipment repair \nOversee contractor works \nConduct facility inspections and audits as required, ensuring our sites are always impeccably maintainedand operating as efficiently as possible. \nOperational Efficiency \nContribute to maintaininga safe, reliable, efficient, and customer-focused AI Factory environment that meets agreed service levels and supports positive customer outcomes. \nAssistto develop and embed processes to optimise field service operations and ensure high-quality service delivery. This includes developing and fostering ongoing use of site-based inspection checklists, permits, safety documents etc. \nCollaborate with other teams (project delivery, commissioning, TechnologyOperations and Technology & Engineering )to provide support and resources asneeded. \nAssistin project works as requiredand where it does not impactupon operations. \nSKILLS AND EXPERIENCE\nDiploma, Advanced Diploma, Bachelor'sdegree or higher qualification in Engineering, Facilities Management, Mechanical Engineering, Electrical Engineering, Information Technology, Data Centre Operations, or a related technical discipline \nMore than 5yearsof experiencesin data centeror mission-critical operations ,critical infrastructure, building services, mechanical and electrical systems, technical operations \nIn-depth knowledge of the specific equipment or technology serviced by the team \nLeadership skills with the ability to motivate, coach, and develop team members \nExcellent communication skills to provide clear instructions and delegate tasks effectively \nExperience in scheduling and managing workloads to ensure timelycompletion of required works \nExceptional problem-solving skills to identifyand troubleshoot technical issues, both independently and collaboratively with the team \nIn this role, there may be a requirement to participatein a 24x7 on-call roster and an expectation to undertake reasonable overtime as requiredto fulfil the duties as required. \nFluent in English and Bahasa Indonesia \nLocation & Reporting\nLocation: Batam, Indonesia \nReporting to: Senior Operations Manager, Batam \nEMPLOYMENT BASIS\nFull-Time\nAt Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.\nJoin us in our mission to revolutionise the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.","description_format":"text","description_chars":5357,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Indonesian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-11-05T04:27:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":67,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/firmus-technologies-team-lead-data-center-operations","json_url":"https://alion.io/job/firmus-technologies-team-lead-data-center-operations.json","meta":{"generated_at":"2026-11-09T23:36:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63306},"rest":"https://alion.io/mcp/rest/get_company?id=63306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirmus-technologies-team-lead-data-center-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirmus-technologies-team-lead-data-center-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirmus-technologies-team-lead-data-center-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firmus-technologies-team-lead-data-center-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirmus-technologies-team-lead-data-center-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3787840}},{"tool":"search_jobs","arguments":{"company":"firmus.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3787840},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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