{"id":3889677,"url":"https://alion.io/job/first-advantage-assistant-manager-concierge-2","title":"Assistant Manager Concierge","company":{"id":1794315,"name":"First Advantage","domain":"fadv.com","url":"https://alion.io/company/fadv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":19,"ghost_share":0.053,"stale_share":0.579,"repost_share":0.105,"time_to_fill_p50_days":22,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":56000,"currency":"USD","period":"year","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:48:34Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T01:43:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members.\nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\nAbout First Advantage\nFirst Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.\nHeadquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.\nWhat You'll Do:\nThe Assistant Manager Concierge oversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily operations, including coaching, monitoring productivity, and addressing escalated concerns. The team lead ensures exceptional service to clients by coordinating drug and occupational health programs, supporting candidates, and tracking key performance indicators related to productivity, quality, and team morale. Effective communication with internal and external teams is essential to maintaining a smooth client experience.\nThis is a fully remote position (Work from Home), must be based and authorized to work in the United States.\nSupport Hours: Some time between 10:30am - 8:00pm ET\nResponsibilities:\nProvide ongoing training and support to the Concierge Team on work processes and SOPs.\nContinuously monitor team productivity and quality to ensure client satisfaction.\nAddress team inquiries and offer guidance, coaching, and feedback as needed.\nEscalate issues or concerns to the Concierge Operations Manager for resolution.\nRegularly update and refine procedures and protocols to improve efficiency.\nOnboard and integrate new team members, ensuring they understand team processes and expectations.\nDeliver exceptional customer service, ensuring a seamless experience for clients.\nFoster a positive team environment by leading with integrity and setting a strong example.\nTrack and manage team performance, ensuring goals and KPIs are consistently met.\nWhat You Will Need to be Successful:\nAssociate Degree or equivalent work experience; Bachelor’s Degree preferred \nProven experience in supervising and motivating a team to achieve performance goals.\nFamiliarity with healthcare services and understanding of client needs.\nExperience in customer service or call-center environments is a plus.\nComfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.\nStrong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.\nProficient in Microsoft Office Suite, internet searches, and database lookups.\nAbility to manage multiple priorities effectively with strong organizational skills and attention to deadlines.\nCapable of following company and customer-specific directions while working autonomously.\nEnergetic, self-motivated, and detail-oriented with a strong work ethic.\nCollaborative team player, comfortable working with diverse teams, both locally and remotely.\nWillingness to work overtime as needed to meet team and client needs.\nExperience providing exceptional client support and service.\nProficient in reading, writing, and speaking English.\nPunctual and dependable, with a strong commitment to meeting job expectations.\nWhy Join Us at First Advantage?\nAt First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values - Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired - empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.\nFirst Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.\nEmployee Impact Groups\nFA Cares volunteer opportunities\nMentorship Advantage Program\nSOAR, award-winning manager development program\nAdditional benefits offered include:\nAbility to work remotely\nMedical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.\n401k with an employer match and an Employee Stock Purchase Plan (ESPP).\nCompetitive and flexible Paid Time Off (PTO) and 9 paid company holidays.\nVolunteer Time Off Policy (VTOP) up to 8 hours a year.\nWhat Are You Waiting For? Apply Today!\nYou have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\nThe salary range for this position is approximately $50-56K annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.\nWe have great people here and are looking for more. Come join us!\nFollow us:\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. 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