{"id":2564709,"url":"https://alion.io/job/first-advantage-customer-success-associate-philippines-remote-first-advantage","title":"Customer Success Associate (PHILIPPINES Remote) - First Advantage","company":{"id":1794315,"name":"First Advantage","domain":"fadv.com","url":"https://alion.io/company/fadv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T21:45:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T19:29:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Associate\nLocation: Manila, Philippines\nDepartment: Client Operations Support (COPS)\nAre you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team!\nAbout the Role\nAs a Customer Success Associate, you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction.\nWhy Join Us?\nBe part of a dynamic, collaborative team that values client success.\nEnjoy a normal office environment with flexible working hours.\nOpportunity to grow your career in client operations and relationship management.\nWhat You’ll Do\nServe as the go-to expert for client queries and case requirements.\nDay to Day Client Interaction (Client Query Support)\nMonitor and manage cases to ensure timely delivery aligned with SLAs.\nReview documentation for accuracy and completeness.\nProvide feedback to internal teams and proactively communicate with clients about delays or updates.\nManagement and ownership of the client SLA\nCase governance resulting to achieving client SLA’s\nHandle first-level client escalations and ensure smooth resolution.\nDispatch client reports with accuracy and professionalism.\nWhat We’re Looking For\nEducation: Bachelor’s degree in business, Marketing, Commerce, or related fields.\nExperience:1-2 years in client-facing roles and experience in client management\nExperience in client coordination, account support, operations support, or customer engagement\nComfortable handling multiple ongoing requests, not just one-off tickets\nStrong organization, follow-up, and documentation skills\nClear written and verbal communication\nComfortable working with trackers, reports, and basic documentation\n\nSkills:Strong communication and interpersonal skills\nHighly organized and detail-oriented\nProactive, customer-focused mindset\nAbility to take initiative and work independently\n\nGood Backgrounds for This RoleThis role is a strong fit if you’ve worked as:\nClient operations or engagement associate\nAccount coordinator / account support\nAdministrative or operations support with external stakeholders\nCustomer support with ownership beyond ticket resolution\nImportant Note: The valid NBI Clearance is a required document during the interview process.\nUnited States Equal Opportunity Employment:\nFirst Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. 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