{"id":3661609,"url":"https://alion.io/job/first-advantage-customer-success-partner-2","title":"Customer Success Partner","company":{"id":451841,"name":"First Advantage","domain":"fadv.sg","url":"https://alion.io/company/fadv-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":20,"ghost_share":0.05,"stale_share":0.55,"repost_share":0.1,"time_to_fill_p50_days":29,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-11-03T04:03:43Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T04:16:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"CUSTOMER SUCCESS PARTNER\nWe are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members.\nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\nAbout First Advantage\nFirst Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.\nHeadquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.\nWhat You'll Do\nA successful CUSTOMER SUCCESS PARTNER will play a key role in business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. It is also expected from the role to meet profit requirements by renewing, upselling, and growing accounts, and to ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level. This role is required to partner and work closely with key stakeholders both locally, regionally and globally.\nResponsibilities:\nBuild, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.\nMaintain an accurate forecast for incoming and outgoing revenues within your book of business.\nDocument all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.\nDevelop second-tier clients into key accounts.\nMonitor and be aware of competitors’ product and service strategies.\nServe as the primary point of contact for all strategic matters related to assigned global and regional accounts.\nCoordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).\nNavigate and manage complex client structures, including global escalation paths and issue resolution frameworks.\nLead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.\nCollaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.\nProactively identify opportunities for account expansion and service optimization.\nPresent confidently to senior and C-level stakeholders across various regions and cultures.\nWhat You Will Need to be Successful:\nBachelor’s degree in Business or equivalent\nMinimum of 5 years working experience\nPreferably 2+ years of experience in account management or client success roles\nWhat You May Need to be Successful:\nProven experience working within or managing accounts for multinational corporations (MNCs).\nStrong understanding of MNC structures, communication protocols, and escalation matrices.\nExceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.\nHigh degree of problem-solving ability and strategic thinking.\nComfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.\nPreferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).\nWhy Join Us at First Advantage?\nAt First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values - Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired - empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.\nFirst Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.\nEmployee Impact Groups\nFA Cares volunteer opportunities\nMentorship Advantage Program\nSOAR, award-winning manager development program\nAdditional benefits offered include:\nCompetitive Salary Package\nRemote work set up \nWhat Are You Waiting For? Apply Today!\nYou have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\n------------------------\nWe have great people here and are looking for more. Come join us!\nFollow us:\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":5812,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-11-03T04:03:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/first-advantage-customer-success-partner-2","json_url":"https://alion.io/job/first-advantage-customer-success-partner-2.json","meta":{"generated_at":"2026-11-05T05:04:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6110,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":451841},"rest":"https://alion.io/mcp/rest/get_company?id=451841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-advantage-customer-success-partner-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-advantage-customer-success-partner-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-advantage-customer-success-partner-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-advantage-customer-success-partner-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-advantage-customer-success-partner-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3661609}},{"tool":"search_jobs","arguments":{"company":"fadv.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3661609},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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