{"id":4199983,"url":"https://alion.io/job/first-advantage-customer-success-partner-3","title":"Customer Success Partner","company":{"id":1794315,"name":"First Advantage","domain":"fadv.com","url":"https://alion.io/company/fadv-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":21,"ghost_share":0.048,"stale_share":0.571,"repost_share":0.19,"time_to_fill_p50_days":23,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-11-12T21:53:16Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:53:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members.\nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\nAbout First Advantage\nFirst Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.\nHeadquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.\nWhat You'll Do:\nOur Customer Success Partner is a member of the Strategic Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts. It is anticipated that you will ensure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. You will coordinate with the client, operations management, and technology to ensure service levels are being maintained.\nThis role is 100% work from home role within the United States, and individual must be legally authorized to work in the United States. Light travel may be required.\nResponsibilities:\nProgram Management\nDevelop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.\nIdentify additional products or solutions FA can provide.\nIdentify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.\nClearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitors’ offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors.\nPrepare and deliver quarterly and annual client business reviews.\nDocument and manage all action/project plans for assigned client base.\nAnalyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.\nUpdate and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.\nConstantly seek, share, and implement best practices.\nEstablish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.\nPartner with internal account team to review program performance.\nAdministrative\nManage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.\nManage monitoring and reporting programs for customers.\nPerform other duties as assigned\nWhat You May Need to be Successful:\nBachelor's Degree, or equivalent work experience.\n3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.\nProficiency with MS Office applications including Word, PowerPoint, and Excel.\nStrong oral and written communication, and interpersonal skills.\nOutstanding multi-tasking and time-management abilities.\nExcellent organizational, analytical, problem analysis and problem-solving skills\nDemonstrated networking capabilities, exhibiting a professional demeanor and business maturity\nWhy First Advantage is Your Next Big Career Move:\nFirst Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.\nAdditional benefits offered to our eligible people include:\nAbility to work remotely with occasional business travel.\nMedical, Vision, Dental, and supplementary benefit plans\n401k with an employer match, and an Employee Stock Purchase Plan (ESPP)\nCompetitive and flexible Paid Time Off (PTO) and 9 paid company holidays\nAccess to tech and growth opportunities, and leaders who want you to succeed!\nWhat Are You Waiting For? Apply Today!\nYou have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\nThe salary range for this position is approximately $75,000-90,000 annual base before bonus structure. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.\nWe have great people here and are looking for more. Come join us!\nFollow us:\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":7555,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T21:53:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-11-13T01:20:36Z"},"pay":null,"html_url":"https://alion.io/job/first-advantage-customer-success-partner-3","json_url":"https://alion.io/job/first-advantage-customer-success-partner-3.json","meta":{"generated_at":"2026-11-13T01:20:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1794315},"rest":"https://alion.io/mcp/rest/get_company?id=1794315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-advantage-customer-success-partner-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-advantage-customer-success-partner-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-advantage-customer-success-partner-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-advantage-customer-success-partner-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-advantage-customer-success-partner-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4199983}},{"tool":"search_jobs","arguments":{"company":"fadv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4199983},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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