{"id":4023878,"url":"https://alion.io/job/first-advantage-people-services-coordinator","title":"People Services Coordinator","company":{"id":1794315,"name":"First Advantage","domain":"fadv.com","url":"https://alion.io/company/fadv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":19,"ghost_share":0.053,"stale_share":0.579,"repost_share":0.105,"time_to_fill_p50_days":23,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:13:40Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T22:21:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description Summary:\nThe Coordinator, Global People Service Center serves as the first point of contact for employees contacting the PSC for support. The coordinator will manage incoming inquiries, issues, and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.\nJob Description:\nManage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.\nProcess transactions with speed, while not sacrificing quality or accuracy.\nEnsure that all documentation is kept up to date, is accurate and complete.\nDetermine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.\nPerform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.\nDistribute letters and communications, via Workday and/or DocuSign to employees.\nReview Workday data for accuracy and completion.\nMaintain knowledge of policy and process changes to deliver accurate information to employees.\nShare learnings and best practices with other team members, both verbally and documented within the knowledge base.\nAnalyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.\nRecommend creation of or updates to Job Aids to enable employee to self-service in Workday.\nCross-train with People Operations team to expand skills and provide support for each other when volumes increase.\nRequired Skills\nAbility to handle sensitive information with discretion.\nExcellent verbal and written communication skills.\nExcellent interpersonal and customer service skills.\nExcellent time management and organizational skills with attention to detail.\nThorough understanding of human resource principles, practices, and procedures.\nExperience in service center related technologies.\nExperience with Workday HCM\nExcellent time management skills with a proven ability to meet deadlines.\nStrong analytical and problem-solving skills.\nAbility to function well in a fast-paced and at times stressful environment.\nProficient with Microsoft Office Suite or related software\nExperience\n3+ years in Human Resources service center, operations management, or process improvement\nWorking knowledge of core Human Resource functions\nWell-versed in local employment laws, regulations, and requirements\nWork Conditions\nNight shift work schedule\nRemote work\nWe have great people here and are looking for more. Come join us!\nFollow us:\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":3415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-10T16:13:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-11-11T01:09:43Z"},"pay":null,"html_url":"https://alion.io/job/first-advantage-people-services-coordinator","json_url":"https://alion.io/job/first-advantage-people-services-coordinator.json","meta":{"generated_at":"2026-11-11T01:09:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1794315},"rest":"https://alion.io/mcp/rest/get_company?id=1794315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-advantage-people-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-advantage-people-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-advantage-people-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-advantage-people-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-advantage-people-services-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4023878}},{"tool":"search_jobs","arguments":{"company":"fadv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4023878},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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