{"id":1148130,"url":"https://alion.io/job/first-advantage-senior-application-support-engineer","title":"Senior Application Support Engineer","company":{"id":451841,"name":"First Advantage","domain":"fadv.sg","url":"https://alion.io/company/fadv-2","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-09-23T16:22:30Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T00:43:44Z","board_verified":false,"closed_at":"2026-09-24T00:43:44Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"What You'll Do\nA successful Application Support Engineer will take ownership of various initiatives, including but not limited to:\nDelivering exceptional customer service to First Advantage clients and providing top-tier technical and application support to the first line of Customer Support.\nContinuously developing and maintaining a knowledge base to enhance incident resolution rates for FA products and services, escalating issues to implementation teams as necessary.\nContributing to the design and implementation of best practices for Incident, Problem, Request, and Event Management.\nMaintaining effective communication and collaboration with business teams to ensure timely updates are shared.\nRegularly reviewing and analysing incidents to identify problems, workarounds, fixes, and opportunities for improvement.\nConsistently applying best practices for Incident, Problem, Request, and Event Management, ensuring KPIs and SLAs are met.\nKeeping your technical and application skills up to date through training and literature, sharing knowledge with others as needed\nWhat You May Need to be Successful:\nExperience in a 2nd line Technical Operations or Application Support role\nFamiliarity with support processes, including Incident, Problem, Request, Event, and Change Management.\nProven track record of delivering exceptional customer service to end users, with a focus on meaningful communication.\nAbility to troubleshoot basic to advanced computer operations and software issues.\nProficient in database configuration changes (SQL, MongoDB, RDS).\nStrong knowledge of SQL and scripting languages.\nUnderstanding of software development practices, concepts, and technologies.\nFamiliarity with technical and business environments and processes.\nInsight into the functional aspects and technical behavior of operating systems, development environments, and deployment practices.\nGood verbal and written communication skills.\nSelf-motivated with a strong initiative.\nExceptional problem-solving and analytical abilities.\nKeen attention to detail\nWe have great people here and are looking for more. Come join us!\nFollow us:\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":2908,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T16:22:30Z"},{"event":"close","at":"2026-09-24T00:43:44Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/first-advantage-senior-application-support-engineer","json_url":"https://alion.io/job/first-advantage-senior-application-support-engineer.json","meta":{"generated_at":"2026-09-24T01:49:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}