{"id":2091371,"url":"https://alion.io/job/first-advantage-strategic-account-data-analyst","title":"Strategic Customer Success Data Analyst","company":{"id":1794315,"name":"First Advantage","domain":"fadv.com","url":"https://alion.io/company/fadv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":19,"ghost_share":0.053,"stale_share":0.579,"repost_share":0.158,"time_to_fill_p50_days":23,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:43:17Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-11T14:37:20Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":33},"description":"At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. \nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\nWhat You'll Do:\n\nThe Strategic Customer Success Data Analyst plays a key client-facing role, partnering with high-value accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role leverages analytics, reporting, and visualization tools to monitor program health, track user adoption, and identify risks or opportunities that impact account performance and retention. Serving as a liaison between clients and internal teams, the analyst ensures service excellence by managing service center requests, analyzing key data points, and delivering clear, actionable insights through frequent, professional communication. Proven ability to adopt new technologies quickly, uphold SLAs and CSAT standards, and build lasting client relationships is essential to success in this role.\nThis is a 100% remote position, individual must be open to occasional travel and is required to be in United States. \n\nResponsibilities:\nMonitor service levels, client satisfaction, and activity to proactively identify issues or opportunities.\nDevelop and maintain complex reports and dashboards using Excel, Power BI, Salesforce, and internal systems.\nIdentify data quality issues, recommend corrective actions, and ensure data integrity.\nCollaborate with cross-functional teams to support new solutions and provide technical support.\nPrepare and present analytical insights for Quarterly Business Reviews and other client-specific analyses.\nWork closely with development and project teams in a fast-paced environment.\nManage data integration solutions, ensuring efficient extraction, transformation, and loading of data.\nBuild and nurture relationships with account representatives at all levels to ensure seamless communication.\nConduct root cause analysis on contact drivers to prioritize optimization opportunities.\nDevelop and maintain client-specific SOPs, process documentation, and workflows.\nEscalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges.\nTest product enhancements or features to ensure successful implementation for client programs.\nPartner with Directors to strengthen relationships and drive client success.\nPerform research and analysis for both internal and external stakeholders to support data-driven decision-making.\nEnsure timely resolution of service tickets and monitor ticket progress for closure.\nVerify billing accuracy, identify discrepancies, and recommend solutions for any invoicing issues.\nTrack and report on trends to inform regular account reviews.\nKeep client fact sheets updated and relevant to reflect changing needs.\nGather customer feedback and make recommendations to enhance products and services.\nProvide training and create job aids for both departmental and customer needs.\nAddress and resolve customer escalations promptly.\nPerform other duties as assigned by management to support team and client objectives.\nWhat You Will Need to be Successful:\nHigh School diploma or GED equivalent required; 4+ years of experience in customer support, data analytics, or a related field. \nProven expertise in data analysis, reporting, and customer success, with 2-4 years of experience in an analytics/reporting role.\nStrong proficiency in MS Excel, MS Teams, and Salesforce CRM; experience with Business Intelligence (BI) tools is a plus.\nExceptional written and verbal communication skills, with the ability to present complex data in a clear, actionable, and insightful manner.\nAbility to work effectively in a cross-functional team environment, adapting to rapid changes and multiple priorities.\nExcellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks.\nOccasional travel to customer sites may be required to support customer success outreach.\n Why First Advantage is Your Next Big Career Move:\nFirst Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.\nAdditional benefits offered to our eligible people include:\nAbility to work remotely with occasional business travel. \nMedical, Vision, Dental, and supplementary benefit plans \n401k with an employer match, and an Employee Stock Purchase Plan (ESPP) \nCompetitive and flexible Paid Time Off (PTO) and 9 paid company holidays \n Access to tech and growth opportunities, and leaders who want you to succeed! \nWhat Are You Waiting For? Apply Today!\nYou have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\nThe salary range for this position is approximately $55,000- 70,000 annual base. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.\nWe have great people here and are looking for more. Come join us!\nFollow us:\nFacebook\n\nInstagram\n\nLinkedIn\n\nX\n\nYouTube\n\nEqual Employment Opportunities at First Advantage\nFirst Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":6776,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-08T14:43:17Z"},{"event":"close","at":"2026-10-10T10:46:35Z"},{"event":"reopen","at":"2026-10-27T03:08:01Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.496,"p_room":0.55,"age_days":33,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/first-advantage-strategic-account-data-analyst","json_url":"https://alion.io/job/first-advantage-strategic-account-data-analyst.json","meta":{"generated_at":"2026-11-11T15:53:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1794315},"rest":"https://alion.io/mcp/rest/get_company?id=1794315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-advantage-strategic-account-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-advantage-strategic-account-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-advantage-strategic-account-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-advantage-strategic-account-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-advantage-strategic-account-data-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2091371}},{"tool":"search_jobs","arguments":{"company":"fadv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2091371},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}