{"id":2381410,"url":"https://alion.io/job/first-agency-account-director","title":"Account Director","company":{"id":4417015,"name":"FIRST","domain":"firstagency.com","url":"https://alion.io/company/first-agency","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105444,"max":121261,"currency":"USD","period":"year","gross":null,"usd_annual":121261},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T18:12:51Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T23:44:14Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Building a Brand starts with a Story\nFIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. \nLearn more at www.firstagency.com\nWhat You Would Get To Do:\nThe Account Director plays a key role in managing client relationships and supporting the strategic development of assigned account(s). This role is responsible for ensuring the successful delivery of programs, driving client satisfaction, and contributing to revenue growth opportunities. \nActing as a trusted partner to clients and an internal leader, the Account Director oversees account performance, supports financial management, and contributes to long-term account planning. The Account Director demonstrates strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery.\nYour Contributions \nAccount Leadership & Client Growth \nAct as the primary point of contact and strategic advisor for assigned clients \nBuild and maintain strong client relationships, ensuring long-term partnerships and continued growth opportunities.\nMaintain account plans and develop a pipeline of growth opportunities across the client’s business\nConduct monthly updates and lead quarterly account reviews\nMonitor monthly performance against annual targets, proactively identifying gaps and implementing actions to close them.\nMonitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth\nContract & Financial Oversight \nManage contract negotiations and renewals, collaborating with shared services\nMonitor client contracts, service level agreements (SLAs), and key performance indicators (KPIs) to ensure service excellence.\nCollaborate with the Commercials Team to manage account budgets, forecasts, and financial performance, ensuring accuracy and account profitability\nFollow client invoice and finance processes\nAnalyze historical information and trends to provide insights for current fiscal status\nIdentify future opportunities and track in CRM system\nManage and execute client requests for Compliance and Account related matters\nMaintain accurate reporting in internal systems such as CRM (Salesforce), ensuring visibility into pipeline, performance metrics, and financials\nBusiness Development & Growth \nAct as the primary point of contact and strategic advisor for assigned client\nBuild and maintain strong client relationships, ensuring long-term partnerships and continued growth \nIdentify new opportunities and develop proposals for account growth \nQualify all new business opportunities and pull in the needed expertise and capability from across FIRST as well as externally to deliver on commitments to clients\nProactively look for ways to streamline processes, identify best practices and new solutions\nWhat We Are Looking For\nBachelor's Degree Preferred\nPosition requires 8-10 years of experience\n8+ years’ client management experience, delivering exceptional service to large client accounts\nStrong and consistent track record of meeting and exceeding account/departmental targets and objectives\nExperience with corporate/financial clients is highly preferred\n3+ years’ event management experience highly preferred\n20-40% Requirement to travel domestically and may require international travel when necessary\nAt FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:\nMedical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)\n401 (k) \nFive Flexible Spending Accounts Options\nGenerous Paid Time Off Allowance\nEmployee Assistance Program (EAP)\nLife, Disability & Pet Coverages\nWellness Stipend\nComplimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more\nAura Identity Theft Protection\nDiscretionary Bonus Structure\nGlobal Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.\nUnited States Residents: The base pay for this position ranges from $105,444 - $121,261. This role is also eligible for an annual discretionary bonus.\nPlease note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. \n#LI-hybrid #LI-KM1\nFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.","description_format":"text","description_chars":6486,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Marketing","Event Management","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-12T19:26:48Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.728,"p_room":0.45,"age_days":34,"expected_fill_days":21,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":121261,"is_top_pay":false},"html_url":"https://alion.io/job/first-agency-account-director","json_url":"https://alion.io/job/first-agency-account-director.json","meta":{"generated_at":"2026-10-27T01:30:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417015},"rest":"https://alion.io/mcp/rest/get_company?id=4417015"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-agency-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-agency-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-agency-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-agency-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-agency-account-director"}]}