{"id":2381402,"url":"https://alion.io/job/first-agency-housing-delegate-management-attendee-data-manager","title":"Housing & Delegate Management / Attendee Data Manager","company":{"id":4417015,"name":"FIRST","domain":"firstagency.com","url":"https://alion.io/company/first-agency","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T16:02:17Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-25T05:45:42Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Building a Brand Starts with a Story\nFIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. \nManaging over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. \nConsistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. \nWhat You Would Get To Do\nThe Housing & Delegate Management, Attendee Data Manager will lead housing and delegate management across events, ensuring the smooth execution of room block strategy, delegate processes, and data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. As needed, this role will also support broader attendee data management responsibilities, including online registration, event communications, and post-event attendee reporting.\nUp to 40% domestic and/or international travel may be required with this role.\nThis role is based in Dublin, Ireland (remote) and will require travel to and/or work in the UK and within the EU in connection with client programmes. Candidates must have the right to undertake the required work and travel without requiring employer sponsorship or the employer to obtain additional work authorisation.\nYour Contributions\nManage end-to-end registration for high-volume in-person, hybrid, and virtual events, including development, testing, and delivery of related communications (save-the-dates, invitations, reminders, confirmations, surveys, etc.)\nDatabase management to ensure consistency and accuracy of information, including data entry, list generation, and analysis upon request\nServe as primary point of contact for attendee and client registration inquiries, responding within agreed-upon SLAs\nEstablish program-level communications, reporting, operating processes, deadlines, escalation paths, and onsite approaches.\nEnsure a fully documented process trail using standardized templates and ensure compliance with client/internal systems.\nLead resolution of complex exceptions and provide onsite leadership for priority programs.\nReview program reporting and analysis, translating findings into clear recommendations for stakeholders.\nDiligent handling of confidential invitee data, ensuring accuracy and consistency while following compliance guidelines for sensitive information (PII)\nCoordinate attendee logistics - transportation, accommodations, gift sizing, and other required data points - with clients, event planners, and vendors\nOversee rooming lists, hotel submissions, pickup monitoring, reservation management, VIP requirements, billing instructions, and final reconciliation.\nLead housing and delegate management strategy and delivery for complex, high-profile, multi-hotel, and concurrent programs.\nExercise independent judgment in resolving complex hotel, delegate, capacity, service, and data issues.\nIdentify and assess operational, room-block, attrition, service, and financial exposure and recommend mitigation strategies.\nUnderstand existing contractual arrangements, identify issues and advise clients/internal teams.\nPrinting name badges, tent cards, place cards, departure notices, email confirmations, agendas, signage, etc. where needed\nPacking, ordering, and shipping event supplies; maintain a shipping grid and track deliveries\nSupport event project managers with program logistics, production, and on-site execution, including pre-event and day-of support and travel as needed\nManage post-event attendee reporting\nMentor and train Coordinators, Associates, and new joiners, providing quality oversight and ongoing guidance\nWhat We Are Looking For\nStrong working knowledge of Cvent is preferred\nProficient with Microsoft Office - specifically with Excel (comfortable with VLOOKUP function) and PowerPoint\nProficiency with other event platforms such as Cvent, Aventri, Certain, Swoogo, Rainfocus, Eventbrite, or other registration website platforms is preferred\nExperience scheduling/managing 1-on-1 meetings is a plus\nAble to manage multiple projects simultaneously\nStrong written and oral communication skills at all levels\nIndustry knowledge of new suppliers, services, and best practices\nClient centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles\nMotivated, self-starter, ability to take direction and work independently; ability to think innovatively\nFlexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely\nAt FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth\nGroup Income Protection\nPrivate Medical Cover with Irish Life Health from day one\n25 Days Annual Leave PLUS Public Holidays\nPersonal Volunteer Day\n10 Days of Sick Pay each Year\nEnhance Parental Leave (Maternity & Paternity)\nWellness Stipend\nMobile Phone Allowance\nPension Scheme Enhancements\nLife Insurance\nTravelcard Loan\nBike to Work Scheme\nDiscretionary Bonus Structure\nComplimentary access to Headspace & Maven\n#LI-TS1 #LI-remote\nFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.","description_format":"text","description_chars":6933,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance","Parental leave"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Marketing","Event Management","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-10-12T19:26:48Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.562,"p_room":0.35,"age_days":51,"expected_fill_days":21,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/first-agency-housing-delegate-management-attendee-data-manager","json_url":"https://alion.io/job/first-agency-housing-delegate-management-attendee-data-manager.json","meta":{"generated_at":"2026-10-25T08:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417015},"rest":"https://alion.io/mcp/rest/get_company?id=4417015"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-agency-housing-delegate-management-attendee-data-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-agency-housing-delegate-management-attendee-data-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-agency-housing-delegate-management-attendee-data-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-agency-housing-delegate-management-attendee-data-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-agency-housing-delegate-management-attendee-data-manager"}]}