{"id":2586398,"url":"https://alion.io/job/first-american-ach-program-manager-hybrid-in-ca","title":"ACH Program Manager (Hybrid in CA)","company":{"id":8115,"name":"First American","domain":"firstam.com","url":"https://alion.io/company/first-american","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":49,"ghost_share":0,"stale_share":0.898,"repost_share":0.02,"time_to_fill_p50_days":31,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Ana, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112400,"max":149800,"currency":"USD","period":"year","gross":null,"usd_annual":149800},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T15:38:56Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are\nJoin a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do\nFirst American Trust is seeking an experienced ACH Program Manager to lead the strategy, buildout, governance, and ongoing management of its ACH program. This individual will serve as the accountable program owner and ACH subject-matter expert, helping the bank safely scale from its current operating model to a high-volume environment supporting approximately 1.2 million ACH transactions per month.The ACH Program Manager will work closely with Operations, Treasury Management, Product, Compliance, Finance, Technology, Legal, Audit, and third-party providers. During the program expansion, the manager will partner with external ACH consultants and internal stakeholders to establish a sustainable operating model, strengthen controls, improve automation, prepare staff, and support successful onboarding of new Originators.\nWhat You'll Do:\nEstablish program-level monitoring and reporting for ACH volume, value, return rates by category, unauthorized activity, exceptions, losses, processing quality, service levels, exposure usage, control performance, incidents, and remediation.\nIdentify manual processes and lead automation priorities for returns, NOCs, exception management, customer notifications, file integration, reporting, and operational workflows.\nPartner with Technology and vendors to document business requirements, evaluate system capabilities, coordinate configuration and interfaces, perform user acceptance testing, manage defects, and support production implementation.\nCoordinate ACH risk assessments, annual Rules compliance audits, regulatory examinations, internal audits, vendor reviews, business continuity exercises, and timely remediation of findings.\nMonitor ACH rule changes, regulatory developments, fraud trends, and industry practices; translate changes into policies, procedures, controls, system requirements, communications, and training.\nLead, coach, and develop ACH personnel through role-based training, cross-training, proficiency assessment, continuing education, and professional accreditation plans.\nManage significant incidents and operational disruptions, including escalation, customer and management of communications, root-cause analysis, corrective action, and lessons learned.\nProvide clear updates and recommendations to senior management and governance committees, including decisions required, risks, dependencies, resource needs, milestones, and performance trends.\nBuild productive relationships across business and control functions and influence outcomes without compromising compliance, risk, or operational control expectations.\nWhat You'll Bring:\n7+ or more years of progressively responsible ACH, electronic payments, deposit operations, treasury management, payments risk, or related financial-services experience, including at least three years in a leadership, program-management, or supervisory capacity.\nDemonstrated experience owning or materially contributing to an ACH program, major ACH implementation, high-volume payment operation, or comparable enterprise change initiative.\nDeep working knowledge of the Nacha Operating Rules and ACH participant responsibilities, including ODFI and RDFI operations, ACH file formats, Standard Entry Class Codes, settlement, returns, NOCs, reversals, Same Day ACH, exceptions, and record retention.\nPractical experience with ACH origination risk, Originator and Third-Party Sender due diligence, exposure management, limits, prefunding, return-rate monitoring, fraud controls, and periodic reviews.\nExperience developing and maintaining policies, detailed procedures, control documentation, training materials, management reporting, and audit or examination evidence.\nExperience supporting system implementation, process automation, business requirements, testing, change management, vendor coordination, and operational readiness.\nStrong leadership, project execution, analytical, facilitation, negotiation, problem-solving, and risk-based decision-making skills.\nExceptional written and verbal communication skills, including the ability to explain complex ACH matters to operations staff, technical partners, customers, auditors, regulators, and senior leaders.\nBachelor’s degree in business, finance, accounting, risk management, information systems, operations, or related discipline, or equivalent relevant experience.\nPreferred Qualifications\nAccredited ACH Professional (AAP) credential in good standing, or the ability to obtain the credential within 12 months of hire.\nAccredited Payments Risk Professional (APRP) credential.\nAccredited Faster Payments Professional (AFPP), Certified Treasury Professional (CTP), Certified Regulatory Compliance Manager (CRCM), Project Management Professional (PMP), or comparable credentials relevant to the assigned scope.\nTen or more years of payments experience in a regulated financial institution, with direct responsibility for ACH operations, origination services, payments risk, or product management.\nExperience scaling an ACH program for significant transaction growth or onboarding high-volume commercial Originators.\nExperience with Jack Henry systems, online-banking integrations, ACH processing platforms, secure file transmission, reconciliation tools, reporting solutions, and exception-management workflows.\nExperience leading cross-functional work involving Operations, Product, Technology, Risk, Compliance, Fraud, Finance, Information Security, Legal, Audit, and external service providers.\nExperience presenting payment-risk and operational-performance information to executive management, risk committees, auditors, examiners, or boards.\nLeadership and Success Profile\nActs as an accountable program owner who combines deep ACH expertise with disciplined execution.\nBalances customer and growth objectives with prudent risk management and strong operational controls.\nCreates clarity from ambiguity, anticipates dependencies, and follows issues through resolution.\nDevelops people, reinforces accountability, and reduces key-person dependency through documentation and cross-training.\nRemains calm and decisive under cutoff pressure, during incidents, and when priorities compete.\nPay Range: $112,400.00 - $149,800.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **\nFirst American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).\nFirst American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.\nWhat We Offer\nBy choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.","description_format":"text","description_chars":9237,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Real Estate Appraisal"],"lifecycle":[{"event":"open","at":"2026-10-15T04:13:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["conf:20","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":149800,"is_top_pay":false},"html_url":"https://alion.io/job/first-american-ach-program-manager-hybrid-in-ca","json_url":"https://alion.io/job/first-american-ach-program-manager-hybrid-in-ca.json","meta":{"generated_at":"2026-10-19T19:51:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8115},"rest":"https://alion.io/mcp/rest/get_company?id=8115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-american-ach-program-manager-hybrid-in-ca"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-american-ach-program-manager-hybrid-in-ca"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-american-ach-program-manager-hybrid-in-ca"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-american-ach-program-manager-hybrid-in-ca\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-american-ach-program-manager-hybrid-in-ca"}]}