Senior Regulatory Business Analyst - ServiceMac

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Regulatory Reporting Business Analyst is responsible for translating mortgage servicing regulatory data and reporting obligations into clear, executable reporting requirements and ensuring resulting deliverables accurately satisfy those requirements.

This role serves as the analytical and operational bridge between ServiceMac's Regulatory/Risk teams, mortgage servicing operations, clients, and report development teams. The analyst is expected to understand the business processes and servicing data underlying regulatory requests, identify and resolve requirement gaps before development begins, and perform substantive validation of completed reporting.

The role requires a combination of mortgage servicing expertise, regulatory reporting experience, data analysis capabilities, and disciplined requirements management.

WHAT YOU'LL DO

• Review incoming regulatory data and reporting requests to identify required data, reporting periods, populations, calculations, classifications, and submission requirements.
• Interpret regulatory reporting requirements and translate them into specific, development-ready data and reporting requirements.
• Identify incomplete, ambiguous, or conflicting requirements before requests are submitted for development.
• Research applicable mortgage servicing processes and data to determine how regulatory requirements should be represented in reporting.
• Partner with Regulatory/Risk teams, operational subject matter experts, clients, and other stakeholders to resolve requirement gaps.
• Document detailed requirements for SQL report developers, including data elements, business rules, calculations, populations, filters, reporting periods, and expected outputs.
• Maintain traceability between the original regulatory request, documented requirements, developed reporting logic, and final output

Regulatory Reporting Validation

• Perform substantive quality review of developed regulatory reports and data extracts prior to delivery.
• Validate report results against documented requirements and the underlying regulatory request.
• Interpret regulatory reporting requirements and translate them into appropriate reconciliation and validation procedures.
• Develop and perform reconciliations, reasonableness testing, population validation, exception analysis, and other controls necessary to assess reporting accuracy and completeness.
• Use SQL, Excel, and source data to independently investigate reporting results and validate assumptions.
• Identify unexpected results, data anomalies, logic issues, and potential reporting defects.
• Coordinate remediation of identified issues with development teams and appropriate business stakeholders.
• Confirm that corrected reporting continues to satisfy the original regulatory requirement.

Mortgage Servicing & Data Analysis

• Apply mortgage servicing knowledge to interpret loan-level, transaction-level, and servicing activity data used in regulatory reporting.
• Understand the operational processes that generate or affect data included in regulatory reports.
• Research unfamiliar servicing processes and proactively engage appropriate operational subject matter experts when additional expertise is required.
• Evaluate relationships between business processes, system activity, data structures, and regulatory reporting outcomes.
• Use relational database and SQL knowledge to research data, validate reporting logic, and investigate discrepancies.

Regulatory Request Pipeline Management

• Own and actively manage assigned regulatory reporting requests from initial intake through final delivery.
• Coordinate activities across Regulatory/Risk, servicing operations, clients, development teams, and other stakeholders.
• Maintain visibility into deadlines, dependencies, outstanding questions, development status, validation results, and required decisions.
• Proactively escalate risks that could affect reporting accuracy or delivery timelines.
• Lead requirements, status, validation, and issue-resolution meetings as needed.
• Maintain appropriate documentation supporting requirements, decisions, testing, validation, and final reporting.

Key Deliverables

• Accurate and timely delivery of regulatory data and reporting requests.
• Clear, complete, and development-ready reporting requirements.
• Documented reconciliation and validation procedures appropriate to each reporting requirement.
• Evidence of quality review and validation of developed reports.
• Timely identification and resolution of reporting discrepancies and requirement gaps.
• Clear documentation supporting the interpretation and implementation of regulatory reporting requirements.

WHAT YOU'LL BRING

• Mortgage servicing experience is required. Candidates must possess practical knowledge of mortgage servicing processes and the data generated by those processes.
• Experience with regulatory reporting within the mortgage servicing or mortgage banking industry.
• Working knowledge of mortgage-related loan, transaction, and servicing activity data.
• Experience interpreting reporting requirements and translating them into detailed business and technical requirements.
• Working knowledge of relational database concepts, including tables, relationships, keys, joins, and data structures.
• Ability to read and write basic to intermediate SQL queries for research, reconciliation, and data validation.
• Experience performing data validation, reconciliation, exception analysis, or reporting quality assurance.
• Ability to investigate discrepancies across business processes, reporting logic, and underlying source data.
• Strong requirements documentation and written communication skills.
• Ability to independently manage multiple regulatory requests with fixed or competing deadlines.
• Ability to lead working sessions with Regulatory/Risk teams, operational subject matter experts, developers, clients, and leadership.

Regulatory Reporting Experience

Experience with mortgage industry regulatory and financial reporting is strongly preferred, including familiarity with one or more of the following:

• Mortgage Call Report (MCR)
• Mortgage Bankers Financial Reporting Form (MBFRF)
• Nationwide Multistate Licensing System (NMLS) reporting
• State licensing and regulatory reporting
• Investor reporting
• Regulatory examinations and ad hoc regulatory data requests
• Other federal or state mortgage servicing reporting requirements

Candidates should understand not only how reports are produced, but how mortgage servicing activity, reporting definitions, data lineage, and business rules affect the accuracy of regulatory reporting.

Tools & Technology

Candidates should have experience with, or the ability to work effectively in:

• SQL Server Management Studio
• Microsoft SQL Server / relational databases
• Microsoft Excel
• Microsoft Azure DevOps
• Microsoft Word

Characteristics of a Strong Candidate

A strong candidate will approach regulatory reporting as more than a requirements-routing function. This person will take ownership of understanding what is being requested, why it is being requested, how the underlying servicing activity is represented in ServiceMac's data, and how to demonstrate that the resulting report is accurate.

The successful candidate will be willing and able to challenge incomplete requirements, investigate unexpected results, and engage the appropriate subject matter experts rather than making unsupported assumptions.

This role requires someone who is proactive, detail-oriented, and comfortable taking accountability for work with regulatory significance. The individual must be capable of moving between regulatory requirements, mortgage servicing operations, SQL-based data analysis, technical development discussions, and communication with clients and leadership while maintaining clear ownership of deadlines and deliverable quality.

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.