VP, Division Operations

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Sets the overall vision for specific operation in the Division ensuring alignment with business strategy. Lead the divisional operation function ensuring it delivers value, efficiency, and resilience.

HOW YOU’LL CONTRIBUTE

• Directs and develops the implementation of goals, objectives, and work standards for a Functional Unit without focus on the daily operational activities.
• Develops and directs the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff through subordinate managers and supervisors.
• Contributes to the overall quality of the Functional unit by developing work teams and by reviewing, recommending, and implementing improved policies and procedures
• Develops, coordinates, and provides for overall administration of the Functional units annual and strategic goals.
• Confers with Executive Management regarding departmental requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments.
• Authorizes projects, sets priorities, approves designs, and cost estimates for projects.

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree preferred
• 12+ years demonstrated experience managing complex cross functional units or groups

Knowledge, SKILLS, and Abilities (KSAs)

• Demonstrated competency in creating and executing on strategic plans.
• Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change.
• Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.
• Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects.
• Strong experience and knowledge of functional tools and infrastructure.
• A deep understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.
• Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills.
• Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed.
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

Pay Range: $179,275 - $239,025 annuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.