{"id":3977392,"url":"https://alion.io/job/first-bus-claims-contact-centre-agent","title":"Claims Contact Centre Agent","company":{"id":1767914,"name":"First Bus","domain":"firstbus.co.uk","url":"https://alion.io/company/firstbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:36:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:36:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About First Bus:\nAre you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.\nContract: Permanent\nHours: 35 hours per week, shift pattern between 8am-8pm (Monday - Friday)\nSalary: £24,500 per annum\nLocation: Reading - hybrid role\nTransportation Claims Ltd, who are part of First Bus, are looking for a Claims Contact Centre Agent to manage any new event notifications or insurance claims, reported to the Transportation Claims Ltd Call Centre. This is a permanent role based at our Reading office on a hybrid basis.\nAbout the role\nAs a Claims Contact Centre Agent, you will be answering inbound and outbound calls, in relation to insurance claims from members of the public and staff members. You will enjoy engaging and communicating with a wide range of people, taking information from them efficiently whilst providing excellent customer service, in order to assist in investigating their claim. You will not only be dealing with telephone calls, but also completing admin tasks back office to assist in the process and payment of successful claims.\nKey Responsibilities:\nHandle all new telephone notifications in line with TCL SOPs and KPIs, ensuring proactive and efficient service.\nMaintain a consistent approach to inbound and outbound calls while delivering world-class customer service.\nEnsure full compliance with agreed best practices set by TCL Management and the FRU Team Manager.\nAssess liability and manage calls within your authority levels.\nPlan and manage your workload to maintain high quality and strong throughput.\nFollow best practice across all claims and administrative processes to support operational excellence.\nWhat are we looking for?\nA confident and professional telephone manner\nStrong customer service skills with the ability to build rapport\nSolid literacy and numeracy skills\nThe ability to listen actively, empathise, and engage with both staff and customers\nExcellent time management and organisational abilities\nClear and effective communication skills, with the capacity to absorb information quickly\nA consistent approach to gathering accurate information while maintaining high service standards\nGood computer skills and confidence using a range of systems\nWe will be reviewing and screening applications as they come in, so we recommend you apply as soon as possible.\nRewards:\nYour health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash-back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support\nWe are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc\nWorking at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass\nFree onsite parking + cycle to work scheme\nUp to 5 weeks holiday + bank holidays\nPension scheme and chance to buy discounted FirstGroup shares","description_format":"text","description_chars":3473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-11-09T18:36:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T20:13:55Z"},"pay":null,"html_url":"https://alion.io/job/first-bus-claims-contact-centre-agent","json_url":"https://alion.io/job/first-bus-claims-contact-centre-agent.json","meta":{"generated_at":"2026-11-09T20:13:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767914},"rest":"https://alion.io/mcp/rest/get_company?id=1767914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-bus-claims-contact-centre-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-bus-claims-contact-centre-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-bus-claims-contact-centre-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-bus-claims-contact-centre-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-bus-claims-contact-centre-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3977392}},{"tool":"search_jobs","arguments":{"company":"firstbus.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3977392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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