{"id":3364695,"url":"https://alion.io/job/first-due-implementation-manager-enterprise","title":"Implementation Manager, Enterprise","company":{"id":1984676,"name":"First Due","domain":"firstdue.com","url":"https://alion.io/company/firstdue","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T20:32:51Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T14:21:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About First Due\nFirst Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.\nJob Title: Enterprise Implementation Manager\nLocation: Remote - US Only\nCountry: United States\nDepartment: Professional Services\nReports To: Sr Director, Enterprise Professional Services\nPosition Type: Full-Time\nSalary: $100,000\nJob Summary:\nThe Implementation Manager, Enterprise owns end-to-end delivery of First Due's Enterprise implementation programs, the largest and most complex engagements in the US customer base. These are multi-module, multi-phase deployments for large fire and EMS agencies, involving computer-aided dispatch integrations, significant historical data migration from legacy records management systems, and layered stakeholder environments spanning command staff, information technology, the dispatch center, EMS, fire prevention, training, labor representation, and municipal government.\nThis is a senior individual contributor role with no direct reports. The Implementation Manager coordinates a delivery team of Implementation Consultants and Technical Services resources, owns the program plan and the customer relationship, and is accountable for delivery quality, timeline integrity, and scope control across an assigned portfolio. The role is expected to run programs on formal project management discipline and to use AI tooling to remove routine work from delivery so that judgment, domain expertise, and executive presence carry the majority of the incumbent's time.\nKey Responsibilities:\nProgram delivery and governance\nOwn delivery of an assigned portfolio of Enterprise programs from sales transition through configuration, integration, data migration, training, go-live, and Customer Success transition.\nBuild and maintain program plans in Rocketlane, including critical path, workstream dependencies, module-level exit criteria, level-of-effort actuals, and risk and decision records.\nSequence go-live events around agency operational readiness, and recover at-risk or stalled programs with a documented path to resolution or closure.\nPublish weekly program status covering schedule health against plan, open risks with named owners and dates, and decisions required.\nOwn change control, and validate the sales transition ahead of kickoff so that scope, contract commitments, and go-live expectations are confirmed before the program starts.\nStakeholder and executive engagement\nLead engagements involving large, multi-department stakeholder groups, commonly including the fire chief and command staff, information technology and cybersecurity, the dispatch center, EMS and medical direction, the training division, the fire prevention bureau, labor representation, and municipal government.\nLead change adoption for constituencies that experience the platform differently, including shift-based personnel, represented workforces on scheduling and time capture, and volunteer or combination staffing models.\nAI-enabled delivery\nUse First Due's AI tooling to remove routine delivery work, including status drafting, meeting summarization and action item capture, first-pass plan generation, and risk synthesis across concurrent workstreams.\nApply AI-assisted analysis to program preparation, including legacy data assessment, first-pass migration field mapping, and agency-specific discovery sets, and act on Rocketlane forecasting signals to catch schedule slippage before a milestone is missed.\nOwn the accuracy of any AI-assisted output that reaches an agency, and handle customer data within First Due's data handling standards.\nCommercial ownership and product partnership\nDeliver against contracted services scope, hours, and fees, and bring a recommended commercial position to segment leadership when overrun risk appears.\nDraft and negotiate change orders in partnership with segment leadership, Sales, and the agency, including effort justification and revised schedule impact.\nReview statements of work and solicitation responses for delivery feasibility before commitment\nSurface field-driven enhancement requests to segment leadership and the Product organization, with reproducible detail and business impact.\nQualifications:\nSeven or more years of customer-facing implementation, professional services, or program management experience in a SaaS environment, including ownership of multi-workstream programs with phased deployment across more than one department on the customer side.\nStrong public safety industry knowledge, with emphasis on fire service operations and EMS, including how agencies are organized, funded, and governed.\nProven ability to lead large, multi-department stakeholder groups, including executive sponsors, technical staff, and represented or shift-based workforces.\nFormal project management discipline, including baselined scheduling, critical path management, risk and issue tracking, documented change control, and structured status reporting.\nDemonstrated use of AI tooling within a delivery or program management workflow, with the judgment to know where output is reliable and where human validation is required.\nExperience translating agency operational and regulatory requirements into software delivery scope.\nExcellent executive-level written and verbal communication, including the ability to deliver unwelcome information to senior customer stakeholders without damaging the relationship.\nExperience with Rocketlane or a comparable professional services delivery platform.\nWorking knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).\nAbility to travel to customer sites, team events, and company offsites, up to 25 percent.\nPreferred Qualifications:\nPMP, or equivalent professional project or program management certification.\nExperience delivering programs to public sector or government customers, including procurement, security review, and compliance processes.\nExperience delivering within a formal program management or delivery governance function at a SaaS organization.\nChange management certification or formal change adoption methodology experience.\nWorking knowledge of Salesforce, including account data hygiene and project handoff from sales.\nDirect hands-on experience with Rocketlane.\nBachelor's degree or equivalent professional experience.\nFor US-based Roles\n All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.\nPhysical Demands and Work Environment\n Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to .\nWorking at First Due\n First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.\nIf you are a resident of a state requiring wage transparency, please reach out to  for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.\nFirst Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.\nWhen you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.","description_format":"text","description_chars":9309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-10-27T22:33:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":54,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/first-due-implementation-manager-enterprise","json_url":"https://alion.io/job/first-due-implementation-manager-enterprise.json","meta":{"generated_at":"2026-10-29T16:14:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1984676},"rest":"https://alion.io/mcp/rest/get_company?id=1984676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-due-implementation-manager-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-due-implementation-manager-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-due-implementation-manager-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-due-implementation-manager-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-due-implementation-manager-enterprise"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3364695}},{"tool":"search_jobs","arguments":{"company":"firstdue.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3364695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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