{"id":2677193,"url":"https://alion.io/job/first-focus-senior-support-technician","title":"Senior Support Technician","company":{"id":673269,"name":"First Focus","domain":"firstfocus.com.au","url":"https://alion.io/company/firstfocus","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":100000,"currency":"AUD","period":"year","gross":null,"usd_annual":69193},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-16T05:33:55Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T05:33:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Senior Support Technician - Trusted Tech, Client Hero\nYou’ve spent years mastering the craft-solving complex problems, mentoring juniors, and keeping environments humming.\nYou know your way around infrastructure, but you also know how to talk to people.\nYou’re the calm in the storm, the one clients trust when things get weird.\nNow it’s time to join a team that sees your depth, backs your growth, and gives you the space to build real client relationships while staying hands-on with the tech.\nWe’re First Focus-Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across Australia, New Zealand, and the Philippines, we’ve grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.\nWhy This Role Stands Out\nYou’ll be the go-to for key clients-building trust, solving problems, and making their day better\nYou’ll work across a wide range of tech-servers, cloud infra, networking, messaging, and more\nYou’ll collaborate with senior engineers and project teams to deploy smart solutions\nYou’ll have time to train, space to grow, and support from people who get it\nWhat You’ll Be Doing\nBeing the calm voice and sharp mind clients turn to when things go sideways\nSolving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server-sometimes before the client even know there’s a problem\nSupporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes\nDiagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups\nWhen required, jumping into project deployments like a pro-no hand-holding required\nBuilding strong relationships with key clients so they ask for you by name (and maybe send snacks)\nCollaborating with senior engineers and solutions experts to keep environments clean, secure, and humming\nRequirements\nDeep infrastructure knowledge-from desktop to firewall, LAN/WAN included\nStrong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms\nExperience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)\nExcellent communication skills-clear, confident, and client-friendly\nA knack for complex problem-solving and ticket triage\nFamiliarity with ConnectWise, Labtech, Kaseya, or similar tools\nA genuine desire to help, not just fix\nBenefits\nWhat You’ll Get\n Up to $100k package + benefits for the right mix of skills and values\n Free access to Uprise-1:1 coaching with qualified psychologists or counsellors\n Flexible working arrangements to support real work-life balance\n 10 paid study days a year, exam fees covered, and pay rises for certs\n FastTrack mentoring program for personal and professional growth\n MAD (Making A Difference) Council-equality, charity, and sustainability\n Tesla company car option (yes, really-conditions apply)\n Regular social events and a team culture built on trust, curiosity, and support\nNeurodiverse? We’ve Got You.\nWe welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.\nAI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).\nThis is a role for someone who’s ready to be more than just technical support. If you’re still reading, we’d love to hear from you.","description_format":"text","description_chars":3566,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-16T05:33:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":54,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":69193,"is_top_pay":false},"html_url":"https://alion.io/job/first-focus-senior-support-technician","json_url":"https://alion.io/job/first-focus-senior-support-technician.json","meta":{"generated_at":"2026-10-16T09:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673269},"rest":"https://alion.io/mcp/rest/get_company?id=673269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-focus-senior-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-focus-senior-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-focus-senior-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-focus-senior-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-focus-senior-support-technician"}]}