{"id":3055728,"url":"https://alion.io/job/first-focus-technical-account-manager","title":"Technical Account Manager","company":{"id":673269,"name":"First Focus","domain":"firstfocus.com.au","url":"https://alion.io/company/firstfocus","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":130000,"currency":"AUD","period":"year","gross":null,"usd_annual":91349},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T03:28:58Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T01:55:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Own the relationship. Shape the strategy. Make IT matter.\nFirst Focus is Australia’s best mid-market Managed Service Provider. We say it confidently and Cloudtango agrees. Eight years running as the #1 MSP in Australia, which in tech years is basically a lifetime. We have over 330 staff across Australia, New Zealand and the Philippines, and after 15+ years of steady growth we are still expanding.\nWe are informed, aligned, supportive and we reward performance. We hire smart people, give them real responsibility, and back them properly. No politics. No smoke and mirrors. Just good people doing meaningful work.\nThe Role\nThis is not a “swing by once a quarter and ask if everything is fine” kind of gig.\nAs a Technical Account Manager at First Focus, you are the trusted advisor for a portfolio of small and mid-market clients. You sit comfortably between technology and business, translating complexity into clarity and helping clients make smart commercial decisions about their IT.\nYou are technically capable, commercially sharp, and you know how to run a room. You can talk infrastructure, cloud and security with engineers, then switch gears and discuss risk, ROI and roadmap priorities with customers from IT management to the C-Suite without breaking stride.\nYou will:\nAct as the primary technical and strategic advisor for your client portfolio\nLead QBRs, roadmap planning sessions and business reviews that actually mean something\nTranslate technical recommendations into practical business outcomes\nIdentify opportunities for security uplift, infrastructure improvement and smarter investment\nWork closely with engineering and service teams to ensure commitments are delivered\nBuild long-term, trusted relationships where clients feel genuinely supported\nWhy You’ll Love It Here\nReal ownership of your accounts, not a revolving door\nAutonomy to make decisions, backed by experienced leadership\nEngineers who know what they are doing and actually answer the phone\nA culture that encourages you to Wow the Customer, not just keep them quiet\nHybrid working in Melbourne that respects life outside work\nRequirements\nWhat We’re Looking For\nExperience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment\nStrong technical foundation across infrastructure, cloud, security and modern workplace\nConfident communicator with IT stakeholders and C-suite executives\nSolid commercial awareness, comfortable discussing budgets, value and long-term planning\nCalm, solutions-focused mindset when things get complex\nClear communication, strong ownership and reliable follow-through\nSomeone who aligns with our values\nBenefits\nFirst Focus’ values are based around keeping everyone informed, aligned, supported and rewarding performance. We do not just talk culture. We live it.\nCompetitive salary package including up to $130,000 + other benefits\nFree access to Uprise, 1:1 coaching with qualified psychologists or counsellors\nFlexible working for work-life balance\n“Never Stop Growing”: 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)\nWeekly internal training and access to our learning library\nFastTrack mentoring program\nMAD Council, focusing on equality, charity and the environment\nTesla company car option (conditions apply)\nRegular social events and a genuinely great team culture\nWe’re not looking for someone to manage accounts. We’re looking for someone clients trust when decisions matter. If that sounds like you, we should probably meet.\nLearn more about First Focus and our values at https://www.firstfocus.com.au/about-us/.\nNeurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.\nAI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.","description_format":"text","description_chars":4150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-22T03:28:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":55,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":91349,"is_top_pay":false},"html_url":"https://alion.io/job/first-focus-technical-account-manager","json_url":"https://alion.io/job/first-focus-technical-account-manager.json","meta":{"generated_at":"2026-10-26T01:56:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673269},"rest":"https://alion.io/mcp/rest/get_company?id=673269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-focus-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-focus-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-focus-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-focus-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-focus-technical-account-manager"}]}