{"id":2762631,"url":"https://alion.io/job/first-horizon-banking-center-operations-coordinator-4","title":"Banking Center Operations Coordinator","company":{"id":1761559,"name":"First Horizon","domain":"firsthorizon.com","url":"https://alion.io/company/firsthorizon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Vergne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T17:54:01Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-12T13:47:52Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Location: Onsite at the location listed in the job posting.\nSUMMARY\nProvides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nOperational efficiency\nOversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. \nProcess client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors. \nStay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. \nManage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. \nMitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. \nCompliance and risk management\nExpected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. \nLead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. \nEnsure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. \nControl the inventory of cash, Official Checks and Personal Money Orders through dual control. \nClient experience\nLead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively. \nEnsure an excellent overall client experience by assisting clients with select service needs. \nResponsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum. \nEnhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. \nSales and service\nCross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. \nExplain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. \nTeam management\nMaintain workflow and handle scheduling the associates supporting financial transactions. \nObserve, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively. \nAssist in evaluating employee performance and counseling when needed. \nAssist in determining and satisfying training needs and establish performance plans. \nConduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. \nAssist in conducting meetings to promote sales, product knowledge and client service \nPerform all other job related duties as assigned\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:\nHigh school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience \nCOMPUTER AND OFFICE EQUIPMENT SKILLS\nMicrosoft Office suite \nCERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) \nNone required","description_format":"text","description_chars":4392,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Advisory, Valuation & Restructuring","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-17T03:03:45Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.945,"p_room":0.9,"age_days":26,"expected_fill_days":39,"reasons":["conf:12","wave","velocity","win:mid","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/first-horizon-banking-center-operations-coordinator-4","json_url":"https://alion.io/job/first-horizon-banking-center-operations-coordinator-4.json","meta":{"generated_at":"2026-11-12T22:52:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761559},"rest":"https://alion.io/mcp/rest/get_company?id=1761559"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-horizon-banking-center-operations-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-horizon-banking-center-operations-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-horizon-banking-center-operations-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-horizon-banking-center-operations-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-horizon-banking-center-operations-coordinator-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2762631}},{"tool":"search_jobs","arguments":{"company":"firsthorizon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2762631},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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