{"id":3462788,"url":"https://alion.io/job/first-mile-limited-customer-support-advisor","title":"Customer Support Advisor","company":{"id":676036,"name":"First Mile Limited","domain":"thefirstmile.co.uk","url":"https://alion.io/company/thefirstmile","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newark, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-29T14:28:41Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T15:37:12Z","board_verified":false,"closed_at":"2026-11-02T15:37:12Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"First Mile Group has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based at our Greenzone office in Newark, Nottinghamshire.\nAbout us\nAs a national waste broker, located in Newark on Trent, we specialisee in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.\nGreenzone is committed to providing an inclusive working environment that makes every employee and candidate feel welcome and valued. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.\nGreenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone.\nAbout the Role\nThe Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.\nResponsibilities will include but not be limited to:\nProcessing service change requests and implement changes on the Company software.\nEnsuring phone usage and calls are conducted in line with Company policies and training.\nHandling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.\nInvestigating and resolving invoice queries.\nRequirements\nAbout You\nThe ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role. You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.\nBenefits\nBenefits\n· Competitive salary and benefits\n· Company Pension scheme and Life Assurance scheme\n· 25 days annual leave per year, plus bank holidays\n· Career development and training opportunities\n· Enhanced family-friendly policies following qualifying service\n· Monthly wellbeing allowance to spend on whatever supports your wellbeing\n· Mintago our Employee Assistance Programme","description_format":"text","description_chars":2880,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-10-29T14:28:41Z"},{"event":"close","at":"2026-11-02T15:37:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-03T08:26:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/first-mile-limited-customer-support-advisor","json_url":"https://alion.io/job/first-mile-limited-customer-support-advisor.json","meta":{"generated_at":"2026-11-03T14:17:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676036},"rest":"https://alion.io/mcp/rest/get_company?id=676036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-mile-limited-customer-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-mile-limited-customer-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-mile-limited-customer-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-mile-limited-customer-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-mile-limited-customer-support-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3462788}},{"tool":"search_jobs","arguments":{"company":"thefirstmile.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3462788},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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