{"id":1752865,"url":"https://alion.io/job/first-mutual-holding-technology-services-intern","title":"Technology Services Intern","company":{"id":3854280,"name":"First Mutual Holding","domain":"firstmutualholding.com","url":"https://alion.io/company/first-mutual-holding","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lakewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":372},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-08-27T18:00:48Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-24T12:37:15Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Description\nThe Technology Services Intern is responsible for assisting the Service Desk in handling incidents and customer requests and other tasks required to support the company’s mission of providing quality services to customers.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nRequirements\nSupports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident.\nSupports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration.\nAssists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company’s mission.\nPerforms other duties as assigned which may include any task required to support the company’s mission of providing quality financial services to our customers.\nOther duties as required.\nNecessary competencies:\nAdaptability\nCooperation\nCommunication skills\nCustomer service\nQuality of work\nWorkflow skills\nAttendance and dependability\nTechnical Expertise\nExperience in technology is preferred.\nExperience in financial services or banking is preferred.\nExperience in coding, server administration, or network administration is preferred.\nProficiency in MS Office [Outlook, Excel, Word] or similar software is required.\nEducation and Experience\nEducation: High School Diploma or equivalent is required; Bachelor’s degree in Information Technology is preferred.\nCertification: None.\nYears of experience: 0 to 2 years is required.\nYears of experience supervising: None.\nPhysical Environment\nWhile performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.\nThe employee must occasionally lift and/or move up to 25 pounds.\nThe noise level in the work environment is usually quiet to moderate.\nThis position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. Able to work frequent overtime including weekends and evenings. Able to respond to cell phone beeper and emergences situations. 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