{"id":3711337,"url":"https://alion.io/job/first-orion-application-support-engineer","title":"Application Support Engineer","company":{"id":2188617,"name":"First Orion","domain":"firstorion.com","url":"https://alion.io/company/firstorion","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Rest API","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon Redshift","optional":true},{"name":"Cassandra","optional":true},{"name":"DynamoDB","optional":true},{"name":"ElasticSearch","optional":true},{"name":"JavaScript","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-03T23:23:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T19:10:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.\nTo ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.\nWhat you’ll be doing:\nProviding software application support under the supervision of the Senior Engineer.\nOwns the production applications and ensures they are running as expected.\nMonitors Branded Calling application data for anomalies.\nPerforming analysis on software application functionality and suggesting improvements.\nConsulting with the software development team, internal users, and clients to improve application performance.\nEnsure documentation is kept up to date by working with Engineering and QA.\nProvides technical support to teams within the organization, and to external clients when required.\nEstablishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.\nManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.\nMonitoring application performance metrics.\nProvide observability to the applications managed.\nImplement Logging, Monitoring and Alerting for all applications.\nProactively identify and resolve technical issues.\nDevelop reports for teams across the business\nWhat you’ll need:\nA Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.\n1-3 years of demonstrable experience in a Technical Support role.\nAbility to explain complex ideas to those with limited IT and systems knowledge.\nGood communication skills: verbal and written.\nListening ability and patience.\nExtraordinary customer service and relationship management experience.\nProficient Critical thinking skills.\nKnowledge of AWS services, tools and best practices.\nBasic knowledge of SIP call flows\nBasic knowledge of REST API protocols\nBonus Points:\nWilling to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.\nUnderstanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.\nPerform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.\nCompany Benefits:\nBalancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!\nLearn More About First Orion:\nFirst Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.\nFirst Orion has been voted a Great Place to Work with top rankings in every category.\n\nLearn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.\n\nFirst Orion Culture Cornerstones are at the core of everything we do here.\n\nDisclosure:\nFirst Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.\nThis position is not eligiblefor employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.\nFirst Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.","description_format":"text","description_chars":5291,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Unified Communications"],"lifecycle":[{"event":"open","at":"2026-11-03T23:23:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":95833,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:10","velocity","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/first-orion-application-support-engineer","json_url":"https://alion.io/job/first-orion-application-support-engineer.json","meta":{"generated_at":"2026-11-05T06:33:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2188617},"rest":"https://alion.io/mcp/rest/get_company?id=2188617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-orion-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-orion-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-orion-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-orion-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-orion-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3711337}},{"tool":"search_jobs","arguments":{"company":"firstorion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3711337},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}