{"id":4189238,"url":"https://alion.io/job/first-orion-program-manager","title":"Program Manager","company":{"id":2188617,"name":"First Orion","domain":"firstorion.com","url":"https://alion.io/company/firstorion","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-12T19:02:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:02:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Program Manager leads strategic programs supporting the international expansion of First Orion’s Branded Calling platform, coordinating US and international teams, telecommunications carriers, technology partners, and other stakeholders.\nWorking across Product Management, Engineering, Architecture, UI/UX, QA, Release Management, Application Support, and other teams, this role maintains an integrated delivery plan for shared platform capabilities and country-, carrier-, or customer-specific implementations.\nThe successful candidate is organized, proactive, and independent, anticipates challenges, and influences teams without direct reporting authority.\nWhat you'll do:\nProgram Planning and Delivery\nLead complex software programs from intake and prioritization through design, development, testing, deployment, and stabilization.\nMaintain integrated plans across teams, platforms, projects, and workstreams; define milestones, deliverables, owners, dependencies, decisions, dates, and readiness criteria to drive delivery commitments.\nClose gaps in scope, requirements, ownership, dependencies, and deliverables; identify capability and capacity gaps and work with leadership to secure resources.\nManage risks, issues, resource constraints, schedule impacts, and changes to scope, priorities, requirements, or technical approach; resolve blockers and escalate issues needing leadership decisions or support.\nCarrier Launch and Release Readiness\nAlign international carriers and partners on requirements, dependencies, timelines, acceptance criteria, and launch commitments; track related technical, contractual, customer, commercial, and revenue milestones.\nLead carrier-launch readiness through deployment, production validation, and stabilization; coordinate release milestones, functional approvals, launch decisions, and production activities with Release Management and technical teams.\nCoordinate end-to-end testing across platforms, carrier environments, APIs, interfaces, data flows, and supporting systems; ensure testing prerequisites, environments, test data, connectivity, security reviews, external dependencies, and cross-team deliverables are ready for testing and release windows.\nEnsure monitoring, support procedures, incident ownership, escalation paths, documentation, training, and operational handoffs are ready before launch.\nCross-Functional and International Coordination\nCoordinate internal and external contributors across US and international teams, aligning dependencies, handoffs, sequencing, shared designs, and integrations.\nMaintain shared accountability across parallel teams and effective communication and operating cadences across locations and time zones.\nCoordinate country-specific privacy, security, data-residency, regulatory, and operating requirements with responsible teams.\nDevelop reusable launch plans, governance, controls, templates, and lessons learned for future carriers and countries.\nGovernance and Communication\nLead program reviews on progress, priorities, risks, dependencies, decisions, and milestones; document actions, owners, and due dates in Jira and established delivery tools, keeping program information accurate.\nReport program health and delivery forecasts to leadership, including commitments, risks, and dependencies; drive corrective action when delivery or launch readiness falls off plan.\nWhat you’ll need:\nBachelor’s degree or equivalent education and relevant experience.\nAt least 7 years of project or program management experience in software, technology, SaaS, or a similarly complex technical environment.\nDemonstrated success leading complex, cross-functional software programs across multiple engineering or technical teams.\nAbility to manage concurrent workstreams, competing priorities, dependencies, fixed commitments, and constrained resources, with strong risk, issue, change, scope, and schedule management skills.\nExperience coordinating production launches across engineering, QA, infrastructure, security, operations, support, and external organizations.\nAbility to work independently, exercise sound judgment, anticipate delivery issues, and drive resolution.\nExperience coordinating distributed teams across cultures and time zones.\nStrong facilitation, negotiation, influencing, stakeholder-management, and executive-communication skills.\nWillingness and ability to travel domestically and internationally for carrier and partner engagement, planning, testing, launch readiness, and stabilization.\nBonus Points:\nExperience in telecommunications, carrier services, voice, communications platforms, or Branded Calling, including direct carrier integrations and production launches.\nTechnical aptitude in architecture, system interactions, APIs, integrations, environments, testing, data flows, and delivery risks.\nExperience with international product delivery, market expansion, or country-specific implementations; additional language proficiency or international market experience.\nFamiliarity with international telecommunications regulations, privacy, security, and data-residency requirements.\nExperience coordinating cloud environments, connectivity, and operational support across regions.\nExperience with Jira, Confluence, and Agile/Scrum practices.\nPMP, PgMP, PMI-ACP, CSM, or similar certification (beneficial, not required).\nCompany Benefits:\nBalancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!\nLearn More About First Orion:\nFirst Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.\nFirst Orion has been voted a Great Place to Work with top rankings in every category.\n\nLearn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.\n\nFirst Orion Culture Cornerstones are at the core of everything we do here.\n\nDisclosure:\nFirst Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.\nThis position is not eligiblefor employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.\nFirst Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.","description_format":"text","description_chars":7561,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Unified Communications"],"lifecycle":[{"event":"open","at":"2026-11-12T19:02:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":95833,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:11","win:early"],"computed_at":"2026-11-13T06:32:25Z"},"pay":null,"html_url":"https://alion.io/job/first-orion-program-manager","json_url":"https://alion.io/job/first-orion-program-manager.json","meta":{"generated_at":"2026-11-13T06:32:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2188617},"rest":"https://alion.io/mcp/rest/get_company?id=2188617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-orion-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-orion-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-orion-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-orion-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-orion-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4189238}},{"tool":"search_jobs","arguments":{"company":"firstorion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4189238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}