{"id":1967091,"url":"https://alion.io/job/first-premier-bank-customer-care-associate","title":"Customer Care Associate","company":{"id":2276668,"name":"First PREMIER Bank","domain":"firstpremier.com","url":"https://alion.io/company/firstpremier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T17:46:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T15:02:20Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.\nWe offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrations andemployee recognitions.\nConsidered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.\nJob Description:\nCustomer Care Associate - English & Spanish Bilingual\nFluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential.\nLocation: Sioux Falls, SD\nShift: Monday - Friday - Rotating Saturdays\nJob Schedule: Full-Time\nCompany: First PREMIER Bank\nAbout the Role\nProvide customer support to bank customers through telephone, email and messaging. Deliver best-in-class customer support, as primary point of contact for inbound customer issues/inquiries. Assume a high level of ownership in providing an exceptional customer experience when resolving customer issues and help deepen the customer relationship with First PREMIER Bank.\nJob Duties and Responsibilities\nEssential duties and responsibilities include the following. Other duties may be assigned.\nReceives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor to create a positive first impression.\n\nProvides customer support by phone, email, or secure messaging to customers. Serves as primary contact for inbound customer inquiries.\n\nTroubleshoots and researches customer online and traditional banking issues, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.\n\nTracks and documents inbound support requests and ensures proper notation of customer problems or issues.\n\nUpdates customer information and ensures accurate entry of contact information.\n\nVerifies customer identity based on internal banking protocols, including asking customers to provide personal information and comparing that information to data stored in the computer system to ensure confidentiality and legal compliance.\n\nActively listens to customers as they explain issues, asking necessary questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy to fully understand the customer's issue.\n\nClearly explains policies, processes and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services to educate and support customers.\n\nReview customer relationships to identify potential needs, determining most appropriate products for customers, explaining features and product benefits, and determining appropriate situations for cross-selling to suggest products to deepen customer relationship with bank.\n\nEffectively communicate and collaborate with all bank departments.\n\nSkills and Qualifications\nDemonstrate excellent interpersonal skills with the ability to communicate effectively via phone, in person, and in written formats.\n\nPossess basic computer skills and is comfortable navigating standard office software and systems.\n\nCapacity to learn, adapt to change, become proficient in complex tasks, and understand, navigate and explain products, processes and policies simply.\n\nAbility to handle stress, exercise self-control, diffuse verbal conflict, adhere to company policies and procedures.\n\nUphold a consistently professional and respectful demeanor in all interactions.\n\nHigh school diploma or equivalent is preferred.\n\nA minimum of 1 year experience in banking and/or customer service is preferred.\n\nCompetitive Benefits Package\nFull medical benefits when working 20+ hours per week\n\nTraditional and High-Deductible health plan options available\n\nFREE dental and vision coverage\n\nGenerous Paid Time Off plans\n\n401(k) - dollar-for-dollar match up to 5% of total compensation\n\nSpecial discounts and offers for events at the Denny Sanford PREMIER Center\n\nPREMIER Wellness Program\n\nPaid Community Volunteer Hours - PREMIER averages 30,000 hours per year\n\nFun Employee Parties\n\nOur Culture\nEmphasis on personal success, respect, health, wellness, fun and giving back\n\nEmployees are rewarded, valued, and celebrated for hard work\n\nVarious Career advancement opportunities and growth\n\nAppreciation is shown through concerts, outdoor bashes, cash, car giveaways and more","description_format":"text","description_chars":5083,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-06T17:46:35Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.844,"p_room":0.75,"age_days":14,"expected_fill_days":19,"reasons":["conf:3","velocity","win:late","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/first-premier-bank-customer-care-associate","json_url":"https://alion.io/job/first-premier-bank-customer-care-associate.json","meta":{"generated_at":"2026-10-22T01:38:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":760,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2276668},"rest":"https://alion.io/mcp/rest/get_company?id=2276668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-premier-bank-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-premier-bank-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-premier-bank-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-premier-bank-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-premier-bank-customer-care-associate"}]}