{"id":1825077,"url":"https://alion.io/job/first-premier-bank-customer-service-representative","title":"Customer Service Representative","company":{"id":2276668,"name":"First PREMIER Bank","domain":"firstpremier.com","url":"https://alion.io/company/firstpremier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-21T15:02:20Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.\nWe offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrations andemployee recognitions.\nConsidered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.\nJob Description:\nJob Description\nLocation: Sioux Falls, SD \nShift: Varying shift options available\nJob Status: Full-Time and Part-Time\nPay: $17.25-19.15/hour starting, additional monthly incentives available\nCompany: PREMIER Bankcard\nFluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.\nWork Site\nThis job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.\nShift Options\nFull-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm\n\nPart Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm\n\nNo Sundays!\n\nAbout the Role\nAnswer inbound calls about our products and services.\n\nUnderstand policies and procedures used for daily operations.\n\nTake accountability for customer satisfaction with a highly professional demeanor.\n\nDemonstrate a strong phone presence while assisting those with less than perfect credit.\n\nAchieve high satisfaction on customer surveys.\n\nParticipate in team meetings.\n\nTraining\nExtensive paid training program, up to 3 weeks in length.\n\nOngoing training opportunities for future success!\n\nPay\nBase wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.\nTop 75% of associates are eligible for incentives\n\nCareer path from Associate I to Associate IV - each step earning an increase in pay\n\nEarn up to an additional $3.50/hr. when working non-traditional hours\n\nBilingual skills are compensated in the form of a 10% differential\n\nFlex Scheduling opportunity for top performers\n\nCompetitive Benefits Package\nFull medical benefits for 20+ hours/week\n\nFREE dental and vision coverage\n\nGenerous time off plans including PTO, Sick Pay, and Bonus Days\n\n401(k) - dollar-for-dollar match up to 5% of total compensation\n\nSpecial discounts and offers for events at the Denny Sanford PREMIER Center\n\nEmployee Wellness Program\n\nPaid Community Volunteer Hours - PREMIER averages 30,000 hours per year\n\nFun Employee Parties\n\nOur Culture\nWe have an emphasis on personal success, respect, health, wellness, fun and giving back\n\nEmployees are rewarded, valued, and celebrated for hard work.\n\nCareer advancement opportunities is a way PREMIER leaders show they care.\n\nAppreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.","description_format":"text","description_chars":3457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-04T10:16:57Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.374,"p_room":0.35,"age_days":57,"expected_fill_days":21,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/first-premier-bank-customer-service-representative","json_url":"https://alion.io/job/first-premier-bank-customer-service-representative.json","meta":{"generated_at":"2026-10-22T03:56:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2276668},"rest":"https://alion.io/mcp/rest/get_company?id=2276668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-premier-bank-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-premier-bank-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-premier-bank-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-premier-bank-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-premier-bank-customer-service-representative"}]}