{"id":1928814,"url":"https://alion.io/job/first-premier-bank-service-desk-coordinator","title":"Service Desk Coordinator","company":{"id":2276668,"name":"First PREMIER Bank","domain":"firstpremier.com","url":"https://alion.io/company/firstpremier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:08:53Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-05T10:28:17Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.\nWe offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrations andemployee recognitions.\nConsidered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.\nJob Description:\nLocation: Sioux Falls, SD\nCompany: PREMIER Bankcard\nAbout the Role\nProvide first-level technical support and user access administration for enterprise systems. Responsible for triaging incoming support requests, resolving common issues, managing user account provisioning, and escalating complex problems. Handles support via Freshservice, phone, and email, and participates in an on-call rotation to ensure 24/7 coverage for critical incidents.\nJob Duties and Responsibilities\nEssential duties and responsibilities include the following. Other duties may be assigned.\nRespond to and triage Level 1 support tickets submitted via Freshservice, phone, and email.\nProvide technical support for desktop, mobile, and Microsoft 365 applications.\nProvision, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other systems.\nManage access requests, group memberships, and MFA configurations.\nEscalate unresolved issues to Level 2 support or application teams.\nDocument support activities and contribute to the IT knowledge base.\nCommunicate service impacts and updates to end users.\nParticipate in an on-call rotation for after-hours support and incident response.\nSupport onboarding and offboarding processes in coordination with HR and IT teams.\nEnsure compliance with access control policies and IT security standards.\nSkills and Qualifications\nDemonstrated ability to use M365 applications with ease; quickly adapts to new technologies.\nExceptional verbal and written communication skills with strong command of English language.\nProven ability to concentrate, work independently, and maintain productivity with minimal supervision.\nStrong problem-solving skills with a keen eye for detail and accuracy in task execution.\nQuick to learn, flexible in dynamic environments and capable of managing stress while upholding organizational values and policies.\nAssociate’s degree or 2+ years’ related experience and/or training; or equivalent combination of education and experience, required.\nBasic knowledge of Active Directory, Microsoft 365, and Windows OS, required.\nStrong communication, customer service, and documentation skills, required.\nFamiliarity with Freshservice or similar ITSM platforms, preferred.\nCompTIA A+ or Microsoft 365 Fundamentals certification, preferred.\nExperience with identity platforms (e.g., Azure AD, Okta), preferred.\nExposure to ITIL practices and service desk workflows, preferred.\nCompetitive Benefits Package\nFull medical benefits when working 20+ hours per week\nTraditional and High Deductible health plan options available\nFREE dental and vision coverage\nGenerous Paid Time Off plans\n401(k) - dollar-for-dollar match up to 5% of total compensation\nSpecial discounts and offers for events at the Denny Sanford PREMIER Center\nPREMIER Wellness Program\nPaid Community Volunteer Hours - PREMIER averages 30,000 hours per year\nFun Employee Parties\nOur Culture\nWe have an emphasis on personal success, respect, health, wellness, fun and giving back\nEmployees are rewarded, valued, and celebrated for hard work.\nCareer advancement opportunities is a way PREMIER leaders show they care.\nAppreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.","description_format":"text","description_chars":4279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-05T21:08:53Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.691,"p_room":0.55,"age_days":30,"expected_fill_days":23,"reasons":["conf:8","velocity","win:tail","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/first-premier-bank-service-desk-coordinator","json_url":"https://alion.io/job/first-premier-bank-service-desk-coordinator.json","meta":{"generated_at":"2026-11-05T17:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2276668},"rest":"https://alion.io/mcp/rest/get_company?id=2276668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-premier-bank-service-desk-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-premier-bank-service-desk-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-premier-bank-service-desk-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-premier-bank-service-desk-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-premier-bank-service-desk-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1928814}},{"tool":"search_jobs","arguments":{"company":"firstpremier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1928814},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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