{"id":2517123,"url":"https://alion.io/job/first-quantum-minerals-profesional-soporte-tecnico","title":"Profesional, Soporte técnico","company":{"id":2016245,"name":"First Quantum Minerals","domain":"first-quantum.com","url":"https://alion.io/company/first-quantum","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":68,"open_postings":72,"ghost_share":0.528,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Panama"],"countries":["PA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-05T15:33:19Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":23},"description":"At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture - the “First Quantum Way”.\nWorking with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.\nOur culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.\nJob description:\nResumen del Cargo\nEl Técnico de Soporte de Escritorio es responsable de garantizar que todos los usuarios de la organización tengan acceso y soporte adecuado para los equipos de cómputo y dispositivos asociados, permitiéndoles desempeñar sus funciones de manera eficiente y productiva.\nResponsabilidades Principales\nBrindar asistencia a los usuarios en la resolución de problemas técnicos relacionados con computadores de escritorio y otros dispositivos asociados, como impresoras y escáneres.\nInstalar y configurar software y hardware nuevos.\nDiagnosticar problemas y resolver incidencias técnicas.\nElaborar manuales de usuario y guías de apoyo para los usuarios finales.\nConfigurar y brindar soporte a redes de área local (LAN), redes inalámbricas (WiFi) y redes de área amplia (WAN).\nEnsamblar, configurar, probar y mantener estaciones de trabajo y computadores portátiles.\nGestionar el despliegue de computadores de escritorio y dispositivos móviles, incluyendo su instalación, configuración, mantenimiento, monitoreo y solución de problemas.\nTrabajar en estrecha colaboración con otros miembros del equipo de TI para integrar sistemas y proporcionar soluciones efectivas.\nColaborar en el desarrollo de materiales de capacitación dirigidos a usuarios finales.\nRealizar cualquier otra actividad que sea requerida por el Gerente de Tecnologías de la Información (IT Manager).\nRequisitos y Calificaciones\nTítulo técnico, tecnólogo o profesional en Tecnologías de la Información, Sistemas o áreas afines, o experiencia equivalente.\nCapacidad demostrada para diagnosticar y reparar equipos de cómputo.\nCertificación A+ (deseable, pero no obligatoria).\nBuenas habilidades de comunicación oral y escrita.\nCapacidad para seguir instrucciones y trabajar de manera autónoma.\nFuertes habilidades de análisis y resolución de problemas.\nExperiencia en sistemas operativos de red, como Windows Server, Linux u otros similares.\nConocimiento de protocolos y tecnologías comunes de redes, incluyendo TCP/IP, DHCP y DNS.\nFamiliaridad con aplicaciones de uso corporativo como Microsoft Office, Google Workspace, Adobe Acrobat y herramientas relacionadas.\nCompetencias Deseadas\nOrientación al servicio al cliente.\nTrabajo en equipo y colaboración.\nOrganización y atención al detalle.\nProactividad y capacidad de aprendizaje continuo.\nManejo efectivo de múltiples tareas y prioridades.\nAviso de Reclutamiento - Cobre Panamá\nFirst Quantum Minerals ha iniciado un proceso de reclutamiento específico en Panamá para apoyar actividades relacionadas con el programa de Preservación y Gestión Segura (PSM), así como el procesamiento de material previamente extraído y almacenado en stockpiles.\nDeseamos aclarar que este proceso de contratación no representa la reactivación de operaciones mineras.\nLas posiciones publicadas tienen como objetivo garantizar la gestión segura del sitio, la protección ambiental, el cumplimiento regulatorio y el manejo responsable de los materiales existentes durante esta etapa.\nReconocemos la importancia de una comunicación clara y transparente. Todas las vacantes oficiales se publican exclusivamente a través de nuestra página oficial de Carreras.\nReafirmamos nuestro compromiso con la transparencia y el cumplimiento de la legislación panameña y las autoridades regulatorias correspondientes.\nVisit our website and register for instant job alerts at First Quantum Careers\nFollow us for the latest news at LinkedIn\nIf you are already a First Quantum employee, log into your Workday account > Career Hub > Browse Jobs to apply internally for this opportunity.","description_format":"text","description_chars":4151,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining","Non-ferrous Metals"],"lifecycle":[{"event":"open","at":"2026-10-14T10:02:58Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.75,"age_days":23,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/first-quantum-minerals-profesional-soporte-tecnico","json_url":"https://alion.io/job/first-quantum-minerals-profesional-soporte-tecnico.json","meta":{"generated_at":"2026-11-05T16:08:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2016245},"rest":"https://alion.io/mcp/rest/get_company?id=2016245"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-quantum-minerals-profesional-soporte-tecnico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-quantum-minerals-profesional-soporte-tecnico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-quantum-minerals-profesional-soporte-tecnico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-quantum-minerals-profesional-soporte-tecnico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-quantum-minerals-profesional-soporte-tecnico"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2517123}},{"tool":"search_jobs","arguments":{"company":"first-quantum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2517123},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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