{"id":4217269,"url":"https://alion.io/job/first-responder-protective-services-operations-manager","title":"Operations Manager","company":{"id":673720,"name":"First Responder Protective Services","domain":"firstresponderprotectiveservices.com","url":"https://alion.io/company/firstresponderprotectiveservices","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T21:17:14Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T03:11:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About First Responder Protective Services\nFirst Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.\nThe mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.\nOperations Manager\nLocation: Addison, TX - Corporate Headquarters\nSchedule: Monday - Friday | 8:00 AM-5:00 PM\nCompensation: $60K - 65K Annually\nGraduates within the last two years or those within six months of completing their Bachelor's degree in the following industries are encouraged to apply!\nBusiness Administration | Management | Operations Management | Criminal Justice | Security Management | Project Management | Logistics | Supply Chain Management\nAbout the Role\nFirst Responder Protective Services (FRPS) is seeking an Operations Manager to oversee the day-to-day management of assigned Level II Security Officers, Level III Commissioned Security Officers, and Alarm Monitoring personnel.\nThis position has direct responsibility for staffing, scheduling, supervision, employee performance, training, timekeeping, site compliance, and operational readiness across assigned security operations. The Security Operations Manager is accountable for ensuring posts are properly staffed, employees are prepared to perform their assignments, time and attendance records are accurate, and operational issues are addressed through resolution.\nThis is a hands-on management position requiring strong leadership, organization, communication, accountability, and problem-solving skills.\nKey Responsibilities\nPersonnel Management\nManage and supervise assigned Level II, Level III, and Alarm Monitoring personnel, including attendance, performance, professionalism, conduct, and accountability.\nInterview applicants and participate in hiring decisions; coordinate with Recruiting and HR on current and anticipated staffing needs.\nCoach and counsel employees, investigate performance or conduct concerns, and initiate or recommend disciplinary action or termination when warranted and in accordance with company procedures.\nEnsure newly assigned personnel complete required onboarding, post-specific training, and operational instruction before working independently.\nEnsure all required licenses, credentials, certifications, and training remain current.\nScheduling, Staffing & Timekeeping\nBuild, maintain, and manage schedules while ensuring all assigned posts remain properly staffed.\nAddress call-outs, no-shows, vacancies, schedule changes, staffing shortages, and anticipated coverage needs.\nMaintain an adequate pool of trained backup personnel and proactively plan for PTO, special assignments, vacancies, and other staffing needs.\nMonitor staffing levels and control unnecessary overtime while taking immediate action to prevent uncovered posts.\nReview and approve timesheets within payroll deadlines; compare scheduled hours to actual hours worked and identify missed punches, early arrivals, late departures, unauthorized overtime, and other variances.\nInvestigate, document, and communicate scheduling or timekeeping discrepancies, including required corrections and supporting documentation, to Payroll, HR, leadership, and other appropriate personnel.\nHold employees accountable for recurring or avoidable attendance and timekeeping issues.\nSite & Operations Management\nConduct scheduled and unannounced site visits to inspect posts, evaluate employee performance, and verify personnel are properly uniformed, equipped, licensed, and prepared.\nEnsure compliance with post orders, company policies, and site-specific requirements; identify operational deficiencies and implement corrective action.\nReview incidents, complaints, employee concerns, and service deficiencies and ensure appropriate follow-through and resolution.\nMaintain accurate operational documentation and prepare required weekly management reports, including staffing issues, deficiencies, corrective actions, incidents, and other notable operational matters.\nMaintain clear communication with internal teams regarding staffing changes, employee concerns, incidents, and operational issues, ensuring matters requiring additional action are properly escalated and tracked through resolution.\nCommunicate with client site representatives regarding day-to-day staffing, site operations, and service matters while coordinating broader client relationship matters with the Client Engagement Manager.\nAfter-Hours Operations\nRespond to after-hours call-outs, no-shows, staffing shortages, and urgent operational needs for assigned accounts.\nWork with FRPS's after-hours team to identify available personnel and coverage solutions while maintaining ownership of the issue through resolution.\nCoordinate replacement personnel and confirm coverage has been restored before considering a staffing issue resolved.\nEscalate significant operational issues when appropriate while continuing to coordinate the response.\nWhen all reasonable staffing options have been exhausted, personally provide guard coverage when qualified and necessary to prevent an assigned post from remaining uncovered.\nTreat manager-provided coverage as a last-resort solution and proactively maintain adequate staffing and backup personnel to minimize the need for management to work guard posts.\nQualifications\nLicenses & Experience\nActive Texas Level II Security Officer License. (Preferred but not required)\nActive Texas Level III Commissioned Security Officer License. (Preferred but not required)\nMinimum of 5 years of verifiable experience in security supervisory or management roles, or recent graduates within the last two years or those within six months of completing their Bachelor's degree.\nStrong understanding of security operations, post orders, scheduling, timekeeping, and personnel management.\nEducation\nBachelor’s degree required.\nSkills & Abilities\nStrong organizational and time-management skills.\nExcellent communication and problem-solving abilities.\nAbility to maintain accurate records and documentation.\nAbility to make sound, independent decisions in time-sensitive situations.\nJob Requirements\nValid driver’s license and reliable transportation to and from FRPS Corporate Headquarters.\nAbility and willingness to conduct site visits and travel between assigned locations.\nAbility and willingness to respond to after-hours operational and staffing needs.\nAbility and willingness to personally provide security coverage when necessary as a last-resort solution\nThe Ideal Candidate\nWe are looking for a hands-on leader who takes ownership and follows through. The ideal candidate does not simply identify or pass along problems-they assess the situation, communicate with the appropriate personnel, document what occurred, develop a solution, and remain engaged until the issue is resolved.\nThe Operations Manager must be comfortable balancing people management, scheduling, staffing, timekeeping, site oversight, operational communication, documentation, and unexpected challenges while maintaining a high standard of professionalism and accountability.\nSuccess in this position requires someone who plans ahead rather than constantly reacting to staffing problems, holds employees accountable, maintains reliable backup coverage, and understands the importance of keeping appropriate team members informed when operations vary from what was scheduled, authorized, or expected.\nCompensation & Benefits\nSalary: $60K-65K Annually\nBenefits include:\nMedical Insurance Contribution: FRPS will contribute up to $550per month toward health insurance coverage through one of our offered medical plans, should you choose to enroll.\nDental insurance available.\nVision insurance available.\nShort-term disability insurance available.\nLife insurance available.\nCritical illness insurance available.\n401(k) Retirement Plan\nPaid Time Off (PTO):\nYear 1: Up to 7 days (56 hours)\nYear 2: Up to 10 days (80 hours)\nYear 5+: Up to 15 days (120 hours)\n\nLeadership growth and advancement opportunities within FRPS.\nCompany Vehicle\nFRPS provides access to a company vehicle for authorized company business, including site visits and other work-related travel. The company vehicle is not a take-home vehicle and must remain at the designated FRPS location when not being used for authorized company business.\nEmployees operating a company vehicle must maintain a valid driver's license and meet all company requirements for vehicle operation.\nPosted By\nFirst Responder Protective Services\n4006 Belt Line Rd, Suite 138\nAddison, TX 75001\nTexas Department of Public Safety\nPrivate Security Program\nLicense #C10520601\nEqual Employment Opportunity\nFirst Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. 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