{"id":3764700,"url":"https://alion.io/job/first-senior-account-director-iii-2","title":"Senior Account Director III","company":{"id":4417015,"name":"FIRST","domain":"firstagency.com","url":"https://alion.io/company/first-agency","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:45:47Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T01:43:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Building a Brand Starts with a Story\nFIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.\nManaging over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.\nConsistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.\nLearn more at www.firstagency.com\nWhat You Would Get To Do\nThe Senior Account Director III is responsible for the strategic direction and growth of the account including client engagement and satisfaction, financial performance, profitability, contracts and invoicing. The Senior Account Director will be the primary point of contact for external clients and internal FIRST teams, while ensuring the health of the account and instilling consistency across the regions. The ideal candidate will lead on client service, develop a team-based approach to situations and encapsulate the FIRST brand. The candidate should be a motivated professional with exceptional client management, commercial acumen, business development experience and excellent interpersonal skills.\nYour Contributions\nExisting Accounts \nResponsible for developing and executing account sales plans and growth strategies\nResponsible for Contract renewal and maintenance\nAct as the main point of contact for Procurement/Sourcing related to SOWs/Work orders, Purchase Orders and overall contract management\nManage additional changes of scope and addenda \nResponsible for oversight of the scope of work and for the account meeting mutual contractual compliance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract \nFinancial Management oversight\n Invoicing (annual budget and monthly Service team charges and scalable (including travel and expenses in collaboration with Operations)\nEnsure account profitability\nResponsible for account budget management with the Global Business Director and Commercials team\nResponsible for accurate and timely forecasting of contracted pipeline activity and updating/communicating budget revisions to internal/external stakeholders\nLead on communications between FIRST and client stakeholders as a unified point of contact and conduit for information and client initiatives\nIdentify opportunities to add value, deepen client relationships and extend services to maximize account profitability\nLead on the development of and adherence to the annual client engagement plan\nDevelop a thorough understanding of the client’s business, industry and keep abreast of external issues and events that could impact client objectives\nClient management - POC for Global account issue escalations that could have a material impact on the contract \nResponsible for leading quarterly business reviews\nMaintain accurate records in Salesforce\nSubcontractor contract management and compliance (vendor performance and obligations)\nSupport executive level account reporting and presentations\nCollaborate with marketing and strategy team for tailored communications to clients\nNew Business\nAct as the main point of contact with the client for new business opportunities\nResponsible for Business development\nUnderstand the client’s service model, strategy and identify where FIRST can add value\nCreate an account planning approach and develop a pipeline of growth opportunities across the client’s business\nQualify all new business opportunities and bring in the needed expertise and capability from across FIRST to deliver on commitments to clients\nOwn and lead the proposal lifecycle \nConduct the initial brief from the client\nEngage with relevant internal service line leads to develop appropriate solutions and implementation planning, in collaboration with department heads\nLead and own the proposal/RFP process until business is confirmed/declined \nResponsible for Contracting (POs/Work orders) \nWork with the Commercials team to create and update budgets\nConduct handover for implementation of service\nInteract and collaborate with Agency and Solutions activities within the account\nContribute to industry insights and best practices\nMaintain an awareness of relevant market trends affecting the account and developments in the industry\nWhat We Are Looking For\n10+ years’ experience preferred within an agency or events environment, with experience both in client management and event delivery on large client accounts\nStrong and consistent track record of meeting and exceeding account/departmental targets and objectives\nExperience with corporate/financial clients is highly preferred\nExtensive experience in working with and managing senior clients\nStrategic thinker with ability to make decisions and recommend actionable strategy\nCritical thinker and a trusted advisor who considers both client needs and what is best for FIRST to strengthen our business\n Innovative, creative and self-motivated individual who is open to looking at new, efficient ways of working and willing to challenge the status quo\nEqually as comfortable talking strategy and delving into the details of day-to-day business processes, financials and data.\nHighly credible with excellent written and verbal communication skills enabling you to quickly build respect and trust and leverage your voice to influence at all levels of the organization.\nAble to work in a collaborative manner, solicit input and advice from others, ask questions, apply critical thinking, be comfortable with ambiguity and navigate a highly matrixed organization.\nAbility to create change management plans for projects or change initiatives acknowledging all aspects including - analysis, planning, implementation, and communication\nExcellent project and task management skills\nKnowledge and understanding of data and reporting\nResourceful and highly motivated individual with the ability to work independently, think analytically and remain calm under pressure to meet established deadlines\nWilling to travel when required\nAmbitious, proactive and resourceful; solutions-oriented\nExperience working in a global organization\nAt FIRST, we believe our teams' passion, creativity, and commitment drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth\nPrivate Medical Insurance with BUPA from day one\n28 Days Annual Leave PLUS Bank Holidays\nPersonal Volunteer Day\n20 Days of Sick Pay each Year\nEnhanced Parental Leave (Maternity & Paternity)\nWellness Stipend\nComplimentary access to Headspace, Rocket Lawyer & Maven\nLife Insurance\nEmployee Assistance Program (EAP)\nCycle to Work Scheme\nSeason Ticket Loan\nMobile Phone Allowance\nPension Scheme Enhancements\nDiscretionary Bonus Structure\nGlobal Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.\n#LI-TS1 #LI-Hybrid\nFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. 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