{"id":1942702,"url":"https://alion.io/job/first-stop-health-customer-support-representative","title":"Customer Support Representative","company":{"id":2324549,"name":"First Stop Health","domain":"firststophealth.com","url":"https://alion.io/company/firststophealth","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":103000,"period":"year","method":"global_role_seniority_cell","sample_n":934},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T15:57:40Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T05:47:51Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nJob Title: Customer Support Representative\nAbout Us:\nOn a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies.\nFirst Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.\nFirst Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!\nSchedules and Time-Off:\nOur Customer Support team operates 24 hours a day, 7 days a week, 365 days a year to ensure continuous assistance for our customers. Team members are expected to maintain a flexible schedule that supports coverage across day, evening, and overnight shifts-including weekends and holidays.\nWhile we strive to provide a consistent 40-hour weekly schedule, business needs may occasionally require shift adjustments to maintain uninterrupted service. We offer a variety of fixed shift blocks to promote predictability and balance.\nShift swaps may be permitted on a limited basis and must receive prior approval from the hiring manager.\nJob Description:\nIn this role, you will be a vital part of our Customer Support team, serving as the first point of contact for customer inquiries, troubleshooting issues, and ensuring a seamless experience across our virtual care services-including urgent care, primary care, mental health counseling, and health coaching.\nResponsibilities:\nServe as the first point of contact for members, clients, providers, pharmacies, and clinicians, delivering comprehensive customer support-including technical assistance-with empathy and efficiency\nProactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions, ensuring timely resolution\nIndependently prioritize and execute tasks in a fast-paced, deadline-driven remote environment\nDemonstrate advanced proficiency in Microsoft Office, Salesforce Service Cloud, and other relevant platforms to support daily operations\nAdhere strictly to all applicable state and federal regulations regarding the handling of personal health information (PHI)\nInvestigate and resolve service-related issues using helpdesk platforms, with a preference for Salesforce Service Cloud\nCollaborate cross-functionally with internal teams to ensure accurate and timely resolution of customer concerns\nDocument all customer interactions thoroughly and contribute to continuous improvement by escalating unresolved issues, missed opportunities, or process gaps to leadership\nMaintain a high standard of responsiveness and professionalism across all communication channels, including verbal, written, and digital platforms such as Microsoft Teams, Outlook, and Service Cloud\nRequirements:\nSolid understanding of medical terminology and basic healthcare operations.\nFamiliarity with HIPAA regulations governing the privacy and security of personal health information\n3-5 years of experience in customer support, technical support, or client services, with a proven ability to deliver exceptional service\nPrior experience in a call center or medical office setting is preferred\nStrong verbal and written communication skills, with the ability to convey information clearly and empathetically\nExcellent organizational and interpersonal skills, with a collaborative mindset\nDemonstrated ability to work independently in a remote, deadline-driven environment\nAdvanced proficiency in Microsoft Office Suite\nExperience with CRM and helpdesk platforms, including Salesforce and Service Cloud, is preferred\nProficiency in managing support tickets and navigating complex customer interactions\nAnalytical and detail-oriented, with a problem-solving mindset\nCompletion of some college coursework is a plus.\nBilingual proficiency in Spanish is a plus.\nFirst Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.\nTo learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at ","description_format":"text","description_chars":5248,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["401k plan","Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Telemedicine & Virtual Care"],"lifecycle":[{"event":"open","at":"2026-10-06T04:21:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:15","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/first-stop-health-customer-support-representative","json_url":"https://alion.io/job/first-stop-health-customer-support-representative.json","meta":{"generated_at":"2026-10-14T02:55:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2324549},"rest":"https://alion.io/mcp/rest/get_company?id=2324549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-stop-health-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-stop-health-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-stop-health-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-stop-health-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-stop-health-customer-support-representative"}]}