{"id":1436407,"url":"https://alion.io/job/first-student-inc-paratransit-general-manager","title":"Paratransit General Manager","company":{"id":1861742,"name":"First Student","domain":"firststudentinc.com","url":"https://alion.io/company/firststudentinc-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":103,"ghost_share":0,"stale_share":0.932,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cranford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-15T03:07:10Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Paratransit General Manager\nLocation: Cranford, NJ\nPay: $95,000 - $105,000\nEmployment Type: Full-Time\nAbout the Role\nThe Paratransit General Manager is responsible for leading all aspects of daily paratransit operations, with a focus on safe, reliable service, contract compliance, customer satisfaction, employee performance, and financial results.\nThis role serves as the primary operational leader for the location and works closely with the customer, local leadership, employees, and support teams to ensure service expectations and contractual requirements are consistently met.\nKey Responsibilities\nLead daily paratransit operations and ensure safe, reliable, and efficient service.\n\nMaintain compliance with contractual requirements, company policies, ADA requirements, and applicable federal, state, and local regulations.\n\nBuild and maintain a strong working relationship with the customer and serve as a primary point of contact for operational matters.\n\nLead, coach, and develop location leadership and frontline employees.\n\nOversee staffing levels, scheduling, employee performance, attendance, and workforce planning.\n\nMonitor operational performance and implement corrective actions when service or performance expectations are not being met.\n\nMaintain a strong safety culture and ensure established safety processes and procedures are followed.\n\nPartner with Safety, Maintenance, Human Resources, Recruiting, Finance, and other support functions.\n\nManage location financial performance, including labor, operating expenses, productivity, and budget performance.\n\nIdentify opportunities to improve service quality, efficiency, employee engagement, and customer satisfaction.\n\nWhat Success Looks Like\nSafe and reliable transportation service\n\nStrong contract and regulatory compliance\n\nConsistent achievement of operational performance goals\n\nEffective staffing and employee retention\n\nStrong customer relationships\n\nResponsible financial management\n\nA well-developed and accountable leadership team\n\nQualifications\n5+ years of transportation, paratransit, transit, or related operational leadership experience.\n\nExperience managing a contract-based transportation operation preferred.\n\nKnowledge of ADA requirements and demand-response or paratransit operations.\n\nDemonstrated experience leading large teams and managing staffing, employee performance, and labor-related issues.\n\nExperience with collective bargaining, union environments, or union labor relations a plus.\n\nStrong financial and operational management skills.\n\nStrong communication, leadership, problem-solving, and customer relationship skills.\n\nValid driver's license required.\n\nCDL or ability to obtain appropriate licensing may be required based on location and operational needs.\n\nPhysical Requirements and Working Conditions\nThis position operates in both an office and transportation operations environment and may require regular interaction with employees, customers, vehicles, and operating facilities. Availability outside normal business hours may be required based on operational needs.\nWhy Join First Student\nFirst Student offers the opportunity to lead a critical transportation operation while working with a team focused on safety, service, accountability, and operational excellence. As General Manager, you will have direct influence over employee experience, customer relationships, service performance, and the overall success of the location.\nDisclaimer\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.\nLanguage Requirement\nThis role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.\n\nFirst for a reason:\nAt First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.\nIn the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.","description_format":"text","description_chars":5319,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Public Transport","EV Charging"],"lifecycle":[{"event":"open","at":"2026-09-29T03:21:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.215,"p_room":0.35,"age_days":29,"expected_fill_days":11,"reasons":["conf:2","stale_co","urgency","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/first-student-inc-paratransit-general-manager","json_url":"https://alion.io/job/first-student-inc-paratransit-general-manager.json","meta":{"generated_at":"2026-10-16T00:57:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861742},"rest":"https://alion.io/mcp/rest/get_company?id=1861742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-student-inc-paratransit-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-student-inc-paratransit-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-student-inc-paratransit-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-student-inc-paratransit-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-student-inc-paratransit-general-manager"}]}