{"id":4226907,"url":"https://alion.io/job/first-table-partner-success-specialist-2","title":"Partner Success Specialist","company":{"id":95259,"name":"First Table","domain":"firsttable.com","url":"https://alion.io/company/firsttable-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T08:25:34Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T08:25:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Love great food, great people and building relationships that make a difference?\nAt First Table, we're passionate about bringing people together over incredible dining experiences while helping restaurants thrive.\nWe're looking for an energetic, relationship-driven Partner Success Specialist to join our growing UK & Ireland team! This is a fully remote role for someone based in London or the surrounding area, with a January 2027 start date. So enjoy the festive season, recharge over Christmas and New Year, and get ready to kick off 2027 with an exciting career opportunity!\nFirst, a little about us...\nFirst Table is a global restaurant discovery and booking platform with a simple but brilliant idea: connecting diners with fantastic restaurants while helping venues fill tables that might otherwise sit empty.\nProudly established in Queenstown, New Zealand where our head office is based, we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia and the UK & Ireland, where our team and restaurant community are growing fast.\nWe're a passionate, collaborative bunch who love good food, great ideas and people who aren't afraid to make things happen. Our values - Win-Win-Win, Own It and Grow Together, aren't just words on a wall. They're how we work, support one another and celebrate success.\nThe opportunity\nAs a Partner Success Specialist, you'll be the person who helps our restaurant partners across UK and Ireland get the very best out of First Table. You'll build genuine relationships, understand their challenges, spot opportunities and work alongside them to make their businesses even more successful.\nWe're looking for someone who is curious, proactive and commercially minded. Someone who enjoys getting to know people, asking great questions and finding solutions that make a real difference.\nYou'll be part of a supportive, multi-skilled team managing a shared portfolio of restaurant partners, with opportunities to develop your own areas of expertise as you grow.\nWhat you'll be doing\nBuilding brilliant partnerships: Develop trusted relationships with restaurant partners, understanding their businesses, goals and challenges.\nMaking things happen: Proactively connect with restaurants, identify opportunities and help them improve bookings, availability and overall performance.\nTurning insights into action: Use booking trends and partner data to uncover opportunities and recommend practical improvements.\nBeing a problem solver: Navigate challenges, manage partner enquiries and work collaboratively to find solutions that stick.\nHelping partners thrive: Identify potential risks early, strengthen engagement and support long-term partner retention.\nOwning your outcomes: Take initiative, follow things through and make a genuine impact on the success of our restaurant community.\nA little about you\nYou're a natural relationship builder who genuinely enjoys connecting with people. You bring energy to conversations, aren't afraid to pick up the phone and love the satisfaction of turning a challenge into a positive outcome.\nYou'll ideally bring:\nAt least 2 years' experience in account management or a similar relationship-focused role.\nConfidence communicating with different personalities, building trust and having those sometimes-tricky conversations.\nA proactive mindset - you don't wait to be told what needs doing; you spot opportunities and take action.\nCommercial curiosity and an interest in understanding what helps businesses succeed.\nA collaborative attitude, adaptability and enthusiasm for learning new tools and ways of working.\nExperience in hospitality, restaurant technology, marketplaces or SaaS would be fantastic, but it's not essential. A love of London's restaurant scene is a definite bonus!\nThe right to work in the UK.\nWhy you'll love First Table\nThere's a lot to love about being part of First Table, and we're excited to offer:\nFully remote working: Work from home with the flexibility and autonomy to do your best work.\nA January 2027 start: Enjoy the festive season before diving into your next adventure in the new year.\nA growing international business: Join a company making a real difference to restaurants and diners across the UK, Ireland, Australia and New Zealand.\nA supportive, collaborative team: Work alongside people who share ideas, back each other and genuinely want everyone to succeed.\nOwnership and opportunity: Bring your ideas, take initiative and have a real say in how we continue to grow.\nLearning and development: Build your skills across partner relationships, commercial performance, data and emerging technology.\nA product you can feel good about: Help local restaurants thrive while making memorable dining experiences more accessible.\nReady to make your next move?\nFor more insights into our culture, the role and what we're looking for, we encourage you to check out our candidate page.\nSubmit your application with your CV and a brief cover letter telling us why this role excites you and how your experience sets you up for success.","description_format":"text","description_chars":5101,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Local Services Marketplaces","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-11-13T08:25:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":76,"reasons":["conf:4","win:early"],"computed_at":"2026-11-13T13:07:50Z"},"pay":null,"html_url":"https://alion.io/job/first-table-partner-success-specialist-2","json_url":"https://alion.io/job/first-table-partner-success-specialist-2.json","meta":{"generated_at":"2026-11-13T13:07:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95259},"rest":"https://alion.io/mcp/rest/get_company?id=95259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-table-partner-success-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-table-partner-success-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-table-partner-success-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-table-partner-success-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-table-partner-success-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4226907}},{"tool":"search_jobs","arguments":{"company":"firsttable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4226907},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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