{"id":1766764,"url":"https://alion.io/job/first-technology-group-account-manager-managed-print-solutions","title":"Account Manager - Managed Print Solutions","company":{"id":177311,"name":"First Technology Group","domain":"firsttech.co.za","url":"https://alion.io/company/first-technology-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T10:54:09Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Are you a client-focused professional with experience in Managed Print Services (MPS), account management, project implementation, and customer success? We are looking for a highly driven MPS Account Manager to lead the successful deployment and implementation of MPS contracts while building long-term customer relationships and driving revenue growth.\nThis role is responsible for managing the end-to-end implementation of new MPS customers, ensuring seamless onboarding, operational excellence, customer satisfaction, and ongoing account growth.\nRole Purpose\nThe MPS Account Manager is responsible for the successful implementation and deployment of new Managed Print Services customers from contract signature through to revenue realization. The role serves as the primary customer liaison throughout implementation, ensuring contractual obligations are delivered on time and to the highest standard.\nThe successful candidate will drive customer satisfaction, revenue growth, operational efficiency, and strategic account development while collaborating with internal teams to enhance processes, systems, reporting capabilities, and service delivery.\nKey Responsibilities\nAccount Management & Customer Success\nBuild and maintain strategic territory and account plans.\nDevelop strong relationships with key customer stakeholders and decision-makers.\nServe as the primary escalation point throughout the implementation lifecycle.\nManage complex customer engagements and implementation projects.\nEnsure a seamless transition from sales to account management.\nConduct Quarterly Business Reviews (QBRs) to identify opportunities for growth and service enhancement.\nDrive customer retention, satisfaction, and account expansion initiatives.\nBusiness Development & Revenue Growth\nManage all aspects of a complex sales and implementation cycle.\nCommunicate value propositions effectively to executive-level decision-makers.\nDevelop and maintain a qualified sales pipeline.\nProduce accurate revenue and forecasting reports.\nIdentify opportunities for additional services, upselling, and cross-selling.\nSupport new customer acquisition initiatives and account growth strategies.\nImplementation & Project Delivery\nOversee the deployment of new MPS customer contracts from initiation to completion.\nEnsure contractual deliverables are executed according to scope, timelines, and service expectations.\nCoordinate with project managers, technical teams, billing departments, and customer stakeholders.\nMonitor implementation milestones and project success metrics.\nManage implementation and billing dashboards to ensure operational efficiency.\nEnsure all customer systems, billing structures, and reporting requirements are established accurately.\nTeam Leadership & Performance Management\nLead, mentor, and develop Project Managers and implementation teams.\nManage team performance reviews, coaching, and development plans.\nProvide guidance and support in complex customer engagements.\nFoster a high-performance and customer-centric team culture.\nEnsure alignment between operational activities and business objectives.\nOperational Excellence & Process Improvement\nAnalyse business processes and systems to identify improvement opportunities.\nDrive automation and operational efficiency initiatives.\nEvaluate and recommend technologies, vendor tools, and platforms that enhance service delivery.\nParticipate in strategic projects focused on process enhancement and scalability.\nAssist with the development and enhancement of organizational systems and reporting capabilities.\nData Analysis & Reporting\nConduct fleet assessments and document output audits.\nUtilise data collection and reporting tools to analyse customer environments.\nMonitor customer performance metrics and service trends.\nProvide recommendations that improve productivity, customer satisfaction, and cost efficiencies.\nEnsure data accuracy across customer reporting and billing platforms.\nMinimum Requirements\nQualifications\nBachelor's Degree, Diploma, or equivalent qualification in Business Management, Information Technology, Project Management, Sales, or a related field preferred.\nRelevant MPS industry certifications will be advantageous.\nExperience\nMinimum 5 years' experience in Managed Print Services (MPS), Account Management, Customer Success, Project Management, or Business Operations.\nExperience managing enterprise customer relationships.\nProven experience leading implementation projects and service delivery teams.\nExperience in sales pipeline management and forecasting.\nStrong understanding of print management solutions, fleet optimisation, and managed services environments.","description_format":"text","description_chars":4654,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-03T14:14:21Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.718,"p_room":0.9,"age_days":15,"expected_fill_days":31,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/first-technology-group-account-manager-managed-print-solutions","json_url":"https://alion.io/job/first-technology-group-account-manager-managed-print-solutions.json","meta":{"generated_at":"2026-10-14T13:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177311},"rest":"https://alion.io/mcp/rest/get_company?id=177311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-technology-group-account-manager-managed-print-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-technology-group-account-manager-managed-print-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-technology-group-account-manager-managed-print-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-technology-group-account-manager-managed-print-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-technology-group-account-manager-managed-print-solutions"}]}