{"id":1956997,"url":"https://alion.io/job/first-technology-group-onsite-desktop-engineer-l2-sandton","title":"Onsite Desktop Engineer L2 - Sandton","company":{"id":177311,"name":"First Technology Group","domain":"firsttech.co.za","url":"https://alion.io/company/first-technology-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":41},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:30:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T12:02:34Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Role and Responsibilities Have a senior level of experience and understanding in the following services:\nMicrosoft Windows for Endpoints\nMicrosoft Office\nMicrosoft Office 365 Suite\nDesktop and Laptop hardware fundamentals\nHave a mid-level of experience and understanding in the following services:\nMimecast\nAnti-Virus / EDR Agents\nMicrosoft Active Directory On-Premise\nHave an entry-level experience and understanding in the following services:\nMicrosoft Group Policy\nMicrosoft Azure Active Directory\nNetwork - Firewall, Switches, Access Points, Routers and Controllers\nNetwork - WAN and LAN fundamentals\nThird-Party Applications (Not Limited To) - Exclaimer, Code 2, Sage, M-Files\nHave the ability to perform the following functions:\nBe a technical escalation point to resolve incidents which lower tiered Engineers are unable to\nBe a mentor to lower tiered Engineers\nAbility to write Work Instructions and Standard Operating Procedures for common tasks\nWork within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA\nAssist Operations Managers with technical queries when needed\nBe willing to work unscheduled overtime if required\nOnsite responsibilities\nAct as the onsite point of contact for IT enquiries, troubleshooting and operational coordination; facilitate support at other sites and provide Level 1 infrastructure troubleshooting with remote specialists.\nProvide business-hours assistance with all end-user and endpoint support, onsite and remotely through N-able Remote Monitoring and Management (RMM), with remote-team escalation and overflow support.\nRecord and own incidents and service requests in Halo PSA; maintain diagnostic notes, user updates and resolution evidence, coordinate specialist escalations and hand over open work for remote backfill or leave cover.\nProvide break-fix and administrative support for Windows operating systems and Microsoft 365 desktop applications, including approved application installation and configuration.\nProvide VIP assistance for personal and mobile devices, meeting rooms and related equipment; perform Level 1 troubleshooting and coordinate remote-team and vendor support using agreed VIP escalation and communication procedures.\nTroubleshoot printers at endpoint level (drivers, print queues and spoolers) and device level (paper jams, toner and basic repairs); log and follow up vendor support calls.\nManage day-to-day vendor coordination for IT incidents, requests and deliveries: log and escalate cases with OEMs and third-party providers, coordinate attendance and repairs, follow up to resolution and keep users and support teams informed under customer-maintained support and warranty agreements.\nMaintain an inventory of discoverable endpoints, validate device details and update existing asset registers while onsite, including additions, moves and removals.\nMonitor endpoint hardware and operating-system health, investigate alerts and coordinate corrective action with the remote team.\nPerform endpoint maintenance, including Microsoft and third-party patch management, feature updates and build updates, facilitated by N-able RMM. This may include on-demand and scheduled remediation reported\nPerform endpoint patch management using the remote team’s tooling or the customer’s subscribed tooling where enabled. Deploy approved Windows and supported third-party patches, verify installation, retry failures and track exceptions.\nSupport the designated cybersecurity officers, including the cybersecurity officer, with end-user and endpoint compliance requirements, vulnerability-remediation checks and approved remediation within capacity. Engage the remote team to assist with remediation or scope projects where required.\nMaintain endpoint patch and remediation evidence, support compliance tracking and route endpoint security alerts to the remote security team through agreed escalation procedures.\nDeliver approved minor end-user and endpoint projects, including small user moves, operating-system upgrades and endpoint encryption, with remote-team assistance and agreed change approvals.\nDevelop and maintain all documentation for end users, endpoints and endpoint client business application installations, including standard operating procedures, installation guides and troubleshooting guides.\nQualifications and Education Requirements\nGrade 12 - Required\nA+ and N+ - Required\nMicrosoft 365 Certified: Endpoint Administrator Associate - Beneficial\nBachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial\nPreferred Skills\nExcellent verbal communication\nExcellent written communication by following email etiquette best practice\nAbility to work independently and unsupervised\nAbility to work in a multi-tenanted environment\nAbility to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer\nInterest in wanting to keep abreast of technology in the IT industry\nInterest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap\n5+ years of experience in a similar technical role","description_format":"text","description_chars":5210,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-06T13:30:00Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/first-technology-group-onsite-desktop-engineer-l2-sandton","json_url":"https://alion.io/job/first-technology-group-onsite-desktop-engineer-l2-sandton.json","meta":{"generated_at":"2026-10-20T15:08:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177311},"rest":"https://alion.io/mcp/rest/get_company?id=177311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirst-technology-group-onsite-desktop-engineer-l2-sandton"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirst-technology-group-onsite-desktop-engineer-l2-sandton"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirst-technology-group-onsite-desktop-engineer-l2-sandton"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/first-technology-group-onsite-desktop-engineer-l2-sandton\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirst-technology-group-onsite-desktop-engineer-l2-sandton"}]}