{"id":3071890,"url":"https://alion.io/job/first-technology-group-operations-services-coordinator-umhlanga","title":"Operations & Services Coordinator - Umhlanga","company":{"id":177311,"name":"First Technology Group","domain":"firsttech.co.za","url":"https://alion.io/company/first-technology-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":83},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-22T09:39:33Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T00:59:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Purpose of the Role\nThe Operations & Services Coordinator is responsible for the operational administration, service delivery coordination, project tracking and billing support functions of the AT Hybrid Datacentre business unit. The role ensures efficient coordination between engineers, sales teams, finance departments, vendors and customers while maintaining operational visibility across projects, managed services and support engagements.\nKey Responsibilities\nOperational Coordination\nCoordinate day-to-day activities within the AT Hybrid Datacentre team.\nSchedule engineers for customer engagements, project work and onsite activities.\nCoordinate internal team meetings and maintain action registers.\nMonitor workload allocation and resource availability.\nTrack operational risks, escalations and outstanding actions.\nService Billing Administration\nPrepare monthly service billing schedules.\nValidate engineer timesheets and billable hours.\nTrack customer purchase orders and invoicing requirements.\nMaintain service consumption and billing records.\nLiaise with finance teams to ensure timely billing and revenue recognition.\nProject Administration\nMaintain project action registers and status reports.\nMonitor delivery milestones and customer commitments.\nTrack Statements of Work, proposals and customer approvals.\nEnsure project documentation is updated and maintained.\nSupport project managers and engineering teams with administrative requirements.\nOpportunity & Pipeline Support\nMaintain opportunity tracking reports.\nMonitor progress of customer opportunities.\nFollow up on technical deliverables required for sales opportunities.\nCoordinate feedback between account managers and technical teams.\nGenerate management reports on pipeline status.\nTraining & Logistics Coordination\nCoordinate technical training attendance and registrations.\nArrange travel, accommodation and logistics for engineers.\nManage approval processes related to training and operational expenses.\nMaintain training and certification records.\nStakeholder Management\nAct as the primary coordination point between: \nAT Hybrid Datacentre Engineers\nAccount Managers\nFinance Teams\nVendor Partners\nCustomers\nInternal Shared Services Teams\nReporting & Administration\nProduce weekly operational reports.\nMaintain project and opportunity tracking systems.\nTrack customer escalations and follow-up activities.\nPrepare management dashboards and operational summaries.\nRequired Skills\nStrong administrative and operational coordination capability.\nExcellent Microsoft Excel and reporting skills.\nExperience with project tracking and service management processes.\nStrong organisational and time management skills.\nAbility to coordinate multiple stakeholders simultaneously.\nExcellent written and verbal communication skills.\nHigh attention to detail.\nExperience working in an IT services or managed services environment.\nPreferred Experience\n3-5 years in IT operations administration, service coordination or project coordination.\nExposure to datacentre, infrastructure, cloud or managed services environments.\nUnderstanding of billing, invoicing and purchase order processes.\nFamiliarity with Microsoft 365, Teams, SharePoint and service management platforms.","description_format":"text","description_chars":3233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-22T09:39:33Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring 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