{"id":3950647,"url":"https://alion.io/job/firstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx","title":"SailPoint Operations Engineer II (Remote - NC, AZ, TX)","company":{"id":721285,"name":"Firstcitizens","domain":"firstcitizens.com","url":"https://alion.io/company/firstcitizens","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"PKI","optional":false},{"name":"Active Directory","optional":true},{"name":"Agile","optional":true},{"name":"Angular","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"CyberArk","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Rest API","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-08T23:55:35Z","employer_posted_date":null,"last_verified_at":"2026-11-08T23:55:35Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Overview\n\nThis is a remote role that may be hired in several markets across the United States. Priority given to those located remotely in North Carolina, Arizona and Texas.\nThe SailPoint operations engineer is responsible for the day-to-day administration, support, and operational stability of the IGA platform. This role will monitor and troubleshoot SailPoint operations, support identity lifecycle and access governance processes, and partner with engineering, application, and infrastructure teams to resolve issues and maintain platform performance.\n\nResponsibilities & Qualifications\n\nDuties & Responsibilities:\nProvide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution.\n\nMonitor provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled jobs.\n\nInvestigate and resolve provisioning failures, workflow issues, connector errors, and data synchronization problems.\n\nManage SailPoint encryption keys, keystores, certificates and trust stores\n\nManage SSL/TLS Certificate for SailPoint application servers, connectors, APIs, databases, and other integrated systems.\n\nPerform production support activities, including configuration changes, testing, deployments, and post-release validation.\n\nSupport SailPoint application and connector operations, including JDBC, RACF, file-based, and other integrations.\n\nSupport SailPoint upgrades, patches, vulnerability remediation, and performance improvements.\n\nMaintain operational documentation, runbooks, knowledge articles, and audit evidence.\n\nIdentify recurring issues and opportunities for automation and process improvement.\n\nPartner with IAM engineering, Cybersecurity, PKI, infrastructure, network, database, and application teams to resolve complex operational issues.\n\nParticipate in on-call or after-hours support as required\n\nMinimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems Engineering, Network, or Information Security\nPreferred Qualifications:\n5+ Years of experience in SailPoint support \n\nExperience in working with agile methodology and experience with issue tracking systems like JIRA or Azure DevOps.\n\nShould have experience with on-boarding different connector types etc., Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure etc.\n\nStrong knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies. \n\nExperience in developing a custom jar file using ANT/MAVEN as per the business requirements to integrate with SailPoint IIQ. \n\nImplementation experience of ServiceNow and CyberArk integration with SailPoint IIQ.\n\nExperience in Multi-domain Active Directory Forest/multi-forest configuration to enable cross-domain and cross-forest group memberships in IIQ. \n\nEnabling communications over Transport Layer Security (TLS) protocol and certificate installation is a plus.\n\nShould have in depth knowledge of OOTB components like Connectors, SoD Policies, Role Based Access Control (RBAC), Workflows, Certifications, Birthright provisioning, Provisioning/Deprovisioning etc.\n\nExperience with UI technologies like JS, Angular, Angular JS etc., is an advantage.\n\nExperience with other IAM Tools like CyberArk, PING, OKTA, RSA SecureID etc., is an advantage.\n\nBroad understanding overall IAM Program within an Organization.\n\nStrong interpersonal, collaboration, and communication skills. Ability to handle strong-minded customers effectively and professionally.\n\nAdditional Information\n\nBenefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at .\nOriginally posted on Himalayas","description_format":"text","description_chars":3856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-11-09T02:28:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/firstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx","json_url":"https://alion.io/job/firstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx.json","meta":{"generated_at":"2026-11-12T08:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721285},"rest":"https://alion.io/mcp/rest/get_company?id=721285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstcitizens-sailpoint-operations-engineer-ii-remote-nc-az-tx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950647}},{"tool":"search_jobs","arguments":{"company":"firstcitizens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950647},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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