{"id":1657312,"url":"https://alion.io/job/firstenergy-application-configuration-analyst-it-enterprise-application-delivery","title":"Application Configuration Analyst - IT Enterprise Application Delivery","company":{"id":1755196,"name":"FirstEnergy","domain":"firstenergycorp.com","url":"https://alion.io/company/firstenergycorp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":61,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Akron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2036},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T14:59:26Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T00:04:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"FirstEnergy at a Glance\nWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.\nFirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.\nAbout the Opportunity\nThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]\nPosition Summary\nThe Application Configuration Analyst is responsible for the administration, configuration, support, and optimization of the IBM FileNet content management platform. This role ensures the reliability, performance, security, and compliance of enterprise content repositories while supporting business users, IT partners, and regulatory requirements. The right candidate will serve as a key technical resource for maintaining system stability, enabling process automation, and supporting records and information governance.\nResponsibilities\nAdminister and maintain IBM FileNet Content Manager and IBM Enterprise Records (IER), including Object Stores, Content Engine (CPE), Content Navigator (ICN), and related supporting components, with limited Process Engine use required for IER functionality.\nMonitor system health, performance, and storage capacity; proactively identify and remediate issues.\nPlan, execute, and support upgrades, patching, backups, and restores for FileNet applications and supporting components, including CPE, ICN, and records-related services.\nSupport disaster recovery planning, testing, and execution for FileNet environments.\nConfigure and manage FileNet security, roles, permissions, and access controls.\nEnsure compliance with enterprise records management, retention, and legal hold policies.\nSupport audits (e.g., SOX, regulatory, internal) by providing system documentation, evidence, and access reviews.\nPartner with Records Management, Legal, and Compliance teams to align FileNet configurations with governance requirements.\nProvide Tier 2/3 support for FileNet-related incidents and service requests.\nTroubleshoot content access, workflow, ingestion, and performance issues.\nAssist business users and application teams with document management, workflows, and metadata design.\nSupport onboarding, training, and knowledge transfer for FileNet users and administrators.\nSupport integrations between FileNet and other enterprise systems (e.g., ServiceNow, SAP, SharePoint, custom applications).\nCollaborate with automation and development teams for document ingestion and process optimization.\nParticipate in solution design reviews to ensure FileNet best practices are followed.\nMaintain system documentation, runbooks, architecture diagrams, and operating procedures.\nIdentify opportunities to improve performance, usability, security, and automation capabilities.\nStay current on FileNet product updates, industry trends, and content management best practices.\nLead and coordinate FileNet platform upgrades and application deployments, working with infrastructure, database, and dependency teams as needed.\nAdminister and support WebSphere Application Server environments hosting FileNet applications, including application deployments, configuration, patching, and troubleshooting related to FileNet and Records services.\nRequired Qualifications\nBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).\n7+ years of hands-on experience administering IBM FileNet Content Manager or similar enterprise content management platforms.\nExperience supporting production systems in a large, enterprise environment.\nStrong knowledge of IBM FileNet components (Content Engine, IBM Enterprise Records, Object Stores, workflows, security model).\nExperience administering WebSphere Application Server environments supporting IBM FileNet applications.\nExperience with Windows and/or Linux server environments.\nFamiliarity with databases (e.g., Oracle, SQL Server) as they relate to ECM platforms.\nUnderstanding of backup, disaster recovery, and high-availability concepts.\nExperience with scripting, automation, or basic troubleshooting of integrations is a plus. Strong problem-solving and analytical skills.\nAbility to communicate effectively with both technical and non-technical stakeholders.\nComfortable working in a regulated or compliance-driven environment.\nOrganized, detail-oriented, and capable of managing multiple priorities.\nFamiliarity with records management, retention schedules, and legal holds.\nPreferred Qualifications\nExperience with regulated industries (utilities, financial services, healthcare).\nIBM FileNet certifications or ECM-related certifications.\nExperience supporting related IBM Content Manager (CM8), eDiscovery Manager, or ICC4SAP systems.\nBenefits, Compensation & Workforce Diversity\nAt FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.\nSafety\nSafety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.\nPosition Classification\nExempt\nFirstEnergy Human Resources Team","description_format":"text","description_chars":6767,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Professional Services","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-02T02:12:06Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.605,"p_room":0.75,"age_days":24,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/firstenergy-application-configuration-analyst-it-enterprise-application-delivery","json_url":"https://alion.io/job/firstenergy-application-configuration-analyst-it-enterprise-application-delivery.json","meta":{"generated_at":"2026-10-26T17:30:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755196},"rest":"https://alion.io/mcp/rest/get_company?id=1755196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstenergy-application-configuration-analyst-it-enterprise-application-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstenergy-application-configuration-analyst-it-enterprise-application-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstenergy-application-configuration-analyst-it-enterprise-application-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstenergy-application-configuration-analyst-it-enterprise-application-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstenergy-application-configuration-analyst-it-enterprise-application-delivery"}]}