{"id":3659909,"url":"https://alion.io/job/firstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh","title":"UG Process Coordinator - Joint Use & Cable Locating - Akron, OH","company":{"id":1755196,"name":"FirstEnergy","domain":"firstenergycorp.com","url":"https://alion.io/company/firstenergycorp","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":73,"ghost_share":0,"stale_share":0.849,"repost_share":0.041,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Akron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46500,"max":72500,"currency":"USD","period":"year","gross":null,"usd_annual":72500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Sass","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:10:21Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T12:46:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"FirstEnergy at a Glance\nWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.\nFirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.\nAbout the Opportunity\nThis is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.\nThis position is accountable for the administration of the Underground Damage Prevention (UDP) section's ticket-screening process, which includes the processing and assignment of dig-request tickets from state one-call associations (OH, PA, NJ, MD, WV), representing the FirstEnergy operating companies on behalf of Energy Delivery - Joint Use & Cable Locating.\nThis position reports onsite at the FirstEnergy Headquarters in Akron, Ohio.\nResponsibilities include:\nDemonstrating a solid commitment to all aspects of safety.\nPerforming various duties in a timely manner associated with screening/processing underground (UG) locate tickets from state one-call associations in Ohio, Pennsylvania, New York, New Jersey, Maryland and West Virginia.\nEfficiently evaluating each ticket for the dig box's proximity to UG facilities, using electronic ticket-management software and GIS View.\nAssigning tickets to contractors to be located and marked out as needed.\nExpediting emergency tickets.\nVerifying that all tickets have been successfully transmitted to locate contractor(s).\nVerifying that contractors have received tickets and responded positively, in accordance with state one-call laws and FirstEnergy requirements.\nProviding training in the electronic ticket-screening system application to new ticket-screening staff and other dependent departments, such as Claims.\nDeveloping and maintaining the UDP Daily Scorecard.\nProviding various reports and ad hoc queries, using the electronic ticket-management software application data.\nWorking effectively with IT and ticket-management software vendors to develop enhancements and troubleshoot problems.\nWorking in a collaborative environment with other departments and organizations (e.g. state engineering, Claims, IT, contractors, state one call centers, software vendor).\nProviding resolutions to customer, contractor, and excavator inquiries.\nAssisting Claims Department staff with investigation of damage to UG facilities.\nLearning to identify process improvements and best practices to support FirstEnergy’s ability to comply with 811 regulatory commitments.\nUnderstanding state/federal law and company practices as it relates to underground damage prevention safety.\nExercising sound decision making as it relates to ticket screening operations.\nParticipating in the storm restoration process and be available to work extended hours as needed.\nQualifications\nAssociate's degree in engineering technology, business, accounting or related discipline and 2-4 years related work experience is required.\nOR high school diploma or equivalent and minimum 4 years related work experience are required. Related work experience includes customer service and customer-related roles.\nPass the Edison Electric Institute (EEI) Support and Administrative Selection System (SASS) test.\nUnderstands the Company’s Accident Prevention Handbook and Manual of Operations and its practical application in the workplace.\nDevelops a general working knowledge of:The purpose and function of distribution electrical systems\nConstruction methods for excavation\nFirstEnergy’s Construction Standards and Engineering Practices\nElectronic ticket-management software application.\n• General understanding of applicable 811 legal and regulatory requirements.\n\nPossess and demonstrate conflict-resolution skills.\nSelf-motivated and able to balance competing priorities.\nPossess solid verbal and written communication skills.\nProficient in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).\nAble to learn Gatekeeper NaviGate USA application (ticket management software).\nBenefits, Compensation & Workforce Diversity\nAt FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.\nFirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.\nThe estimated base pay range for this role is $46,500 - $72,500.\nSafety\nSafety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.\nPosition Classification\nNon-Exempt\nFirstEnergy Human Resources Team","description_format":"text","description_chars":6295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-11-03T03:19:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":72500,"is_top_pay":true},"html_url":"https://alion.io/job/firstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh","json_url":"https://alion.io/job/firstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh.json","meta":{"generated_at":"2026-11-11T15:24:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755196},"rest":"https://alion.io/mcp/rest/get_company?id=1755196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstenergy-ug-process-coordinator-joint-use-cable-locating-akron-oh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3659909}},{"tool":"search_jobs","arguments":{"company":"firstenergycorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3659909},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}