{"id":730700,"url":"https://alion.io/job/firstfocus-senior-support-technician-3","title":"Senior Support Technician","company":{"id":673269,"name":"First Focus","domain":"firstfocus.com.au","url":"https://alion.io/company/firstfocus","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-03T00:00:00Z","employer_posted_date":"2026-07-03","last_verified_at":"2026-09-29T19:01:08Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"Senior Support Technician\nLet’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch break” is actually 2am, this one’s for you.\nThis role is different.\nThis is a day shift role aligned to Australian business hours, which means you can finally enjoy merienda like a normal human and maybe even experience sunlight again. Revolutionary stuff.\nWho we are (and why you might actually like us)\nFirst Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends across Australia, New Zealand, and the Philippines. We’ve been growing for over 15 years, profitably, sustainably, and without turning into a corporate circus.\nWe’re big on doing things properly. That means:\nNo toxic nonsense - we value our Philippines team\nNo “figure it out yourself” management style\nAnd no pretending burnout is a personality trait. Not saying it can't happen here, but we don't like it any more than you do and work hard to make sure our teams are properly resourced\nWe hire smart people, give them proper support, and then, radical idea, let them do their jobs.\nSo what’s this role really about?\nYou’re not just another ticket jockey.\nAs a Senior Support Technician ( we call this role aClient SME here ), you’ll be the go-to technical brain for your clients. The person they trust. The one who actually understands their environment, not just someone who Googles error messages faster than everyone else.\nYou’ll work closely with Australian clients during their business hours, owning their environments, solving real problems, and occasionally being the hero (modest applause optional).\nWhy you’ll probably enjoy this\n Day shift, Australian hours (yes, really)\nHybrid setup, because commuting daily is a personality test\nWork alongside genuinely smart engineers (the good kind, not the ego kind)\nReal ownership of client environments, not just “close ticket, move on”\nClear growth path, we actually promote from within\nEnough variety to keep things interesting, without chaos\nRequirements\nWhat you’ll be doing\nProviding remote and phone-based support to Australian clients\nActing as the technical SME for your assigned environments\nSupporting servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365)\nWorking across cloud, backup, AV and virtualisation platforms like HyperV, Citrix and Veeam\nHandling a mix of Level 2 and Level 3 issues across a broad tech stack\nCollaborating with project engineers and escalation teams to maintain best-practice environments\nDocumenting everything properly (future you will be grateful) and using AI to make what you do more efficient\nWhat you’ll bring\nSolid knowledge with AD replications, DNS, GPO\nStrong experience in end-user support and Active Directory\nSolid knowledge of Windows Server (different server roles), Azure, M365 and Entra\nExposure across infrastructure, from desktop to firewall (LAN/WAN included)\nExperience working in an MSP or multi-client environment (you’ve seen things)\nFamiliarity with ticketing systems and customer service principles (Connectwise experience is particularly valued, so if you have it, flag it to us)\nExcellent communication skills, you can explain tech without sounding like a robot\nA genuine desire to help people, not just close tickets\nBenefits\nA quick note on how we work\nWe care a lot about how people work together. Not in a “teamwork makes the dream work” poster way, but in a practical, everyday sense.\nYou’ll see our values in action here: we Live Curiously, Always Communicate, and Win Together. If you want the full story, have a look at our values here: https://www.firstfocus.com.au/about-us/\nBenefits (the good stuff)\nHybrid working arrangements\n“Never Stop Growing”, 10 paid study days per year + cert support (yes, we pay for exams)\nHMO from day 1 + 1 dependent (with dental)\nFree Uprise access, including 1:1 coaching with qualified professionals\nDay shift, weekends off*, 25 days paid leave annually\nEmployee referral program (₱ 20,000)\nMVP award (₱ 10,000)\nSocial events, EOFY & Christmas parties\nLoyalty bonuses*\nOffice Locations:\n29th Floor, Robinsons Cyberscape Gamma, Ortigas, Pasig\n26th Floor, Axis Tower One, Filinvest Ave, Alabang\nFirst Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.\nThe important bit (aka apply now)\nIf you’re tired of night shifts, tired of being just another ticket number, and ready to actually own your work and grow your career, this might be your moment.\nApplication Notice:\nWe use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.","description_format":"text","description_chars":4918,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-11T09:42:14Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.864,"p_room":0.36,"age_days":88,"expected_fill_days":50,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/firstfocus-senior-support-technician-3","json_url":"https://alion.io/job/firstfocus-senior-support-technician-3.json","meta":{"generated_at":"2026-09-30T01:28:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1008,"day_limit":5000,"remaining_today":3992,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}