{"id":730695,"url":"https://alion.io/job/firstfocus-support-technician-4","title":"Support Technician","company":{"id":673269,"name":"First Focus","domain":"firstfocus.com.au","url":"https://alion.io/company/firstfocus","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":85000,"currency":"AUD","period":"year","gross":null,"usd_annual":59403},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-12T00:00:00Z","employer_posted_date":"2026-07-12","last_verified_at":"2026-10-19T20:16:01Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":99},"description":"You’ve been grinding remote tickets for years.\nYou’ve mastered the queue.\nYou’ve soloed Exchange.\nYou’ve tanked Azure outages and DPS’d your way through AD forests.\nNow it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.\nWe’re First Focus-Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.\n\nIt’s a chance to:\n Work across desktop, servers, firewalls, cloud infra, and cool AI tools\n Train like a beast-10 paid training days, certs = pay rise\n Join a team of smart humans who actually care about tech (and each other)\n Escape the script-solve real problems, not just reset passwords and reboot printer\nWhat You’ll Be Doing\nSlaying tickets across Microsoft AD, Azure, M365, and Exchange\nTroubleshooting desktops, servers, firewalls, and networks like a boss\nSupporting cloud platforms-Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)\nJumping into project deployments when things get spicy\nSplitting your time between desk-based support and hands-on onsite work, depending on what the day calls for\nCollaborating with senior engineers to keep environments clean, lean, and mean\nVenturing out to client sites (fuel, tolls and parking’s on us, not on you)\nRequirements\nWhat You’ll Bring\nDeep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry\nSolid grasp of Windows Server, Exchange, and cloud platforms\nComfort across the stack-from desktop to firewall, LAN/WAN included\nExperience with ticketing systems and a knack for making users feel heard\nGreat comms, great attitude, and a genuine love for solving problems\nA valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)\nBenefits\nWhat You’ll Get\n Up to $85k package, plus training and flexibility\n Free access to Uprise-1:1 coaching with qualified psychologists or counsellors\n Hybrid working arrangements for real work-life balance\n 10 paid training days a year, exam fees covered, and pay rises for certs\n FastTrack mentoring program for career growth\n MAD (Making A Difference) Council-equality, charity, and sustainability\n Tesla company car option (yes, really-conditions apply)\n Regular social events and a team culture built on trust, curiosity, and support\nNeurodiverse? We’ve Got You.\nWe welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.\nApply now. Or don’t. But if you’re still reading, you probably should.\nConsider this your most sensible decision for 2026.\n AI in Recruitment:We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.","description_format":"text","description_chars":3077,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-09-11T09:42:14Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.36,"age_days":99,"expected_fill_days":54,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":59403,"is_top_pay":false},"html_url":"https://alion.io/job/firstfocus-support-technician-4","json_url":"https://alion.io/job/firstfocus-support-technician-4.json","meta":{"generated_at":"2026-10-19T22:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673269},"rest":"https://alion.io/mcp/rest/get_company?id=673269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstfocus-support-technician-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstfocus-support-technician-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstfocus-support-technician-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstfocus-support-technician-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstfocus-support-technician-4"}]}