{"id":3977291,"url":"https://alion.io/job/firstlight-noc-intern","title":"NOC Intern","company":{"id":179441,"name":"FirstLight","domain":"firstlight.net","url":"https://alion.io/company/firstlight-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Victor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:34:27Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T16:14:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"NOC Intern\nJob Description\nFirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive workplace culture.\nFirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry.\nThe Network Operations Center (NOC) Intern will be expected to provide first-level to residential and business clients with the Network Operations Center. The NOC Intern will work cross-functionally with customers, internal resources, equipment vendors carriers, and field operations to resolve issues in the production network and telecommunications systems. Working under general supervision and demonstrating the basic knowledge and proficiency required to perform assigned job functions and responsibilities. Requires training and detailed instructions for assigned tasks. This position will be for our A-shift schedule, 8am-5pm.\nEssential Functions\nInvestigate, document, and diagnose trouble calls to resolve service-affecting issues across multiple service platforms, including but not limited to DSL, T1, Carrier Ethernet and internet services\nParticipate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time.\nTrouble ticket management (create, resolve, escalate and manage through to resolution)\nDevelop extensive knowledge of the Company’s products and services to better assist customers\nOversee and participate in network maintenance with support teams, ensure customers are informed of maintenance activities and confirm service restoration after completion\nTroubleshoot network events and outages on equipment including IP routers, ethernet switches, Optical Network Terminals (ONT) M12/SONET multiplexors, DSL and T1 aggregators, etc.\nOperate in a 24X7 Network Operations Center, this includes shift work and off-peak coverage\nUpdates job knowledge by participating in educational opportunities, reading technical publications, participating in online self-paced training and FirstLight University.\nQualifications ,Knowledge and Skills\nExcellent written and verbal communication skills are required. Detail-oriented, highly organized.\nStrong problem-solving skills\nRegular, consistent and punctual attendance. \nAbility to follow instructions, take notes and perform tasks consistently.\nBasic knowledge of Ethernet and IP is required. A successful candidate will have a fundamental understanding of layers 1-4 of the OSI model.\nEducation and/or Experience\nWorking towards an associate or bachelor’s degree in a technical field with network-related coursework.\nFirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.\nFirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. 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