{"id":2762044,"url":"https://alion.io/job/firstprinciple-appsforbharat-customer-support-associate","title":"Customer Support Associate","company":{"id":3801489,"name":"Firstprinciple Appsforbharat","domain":"appsforbharat.com","url":"https://alion.io/company/firstprinciple-appsforbharat","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false},{"name":"Freshdesk","optional":true},{"name":"Google Workspace","optional":true},{"name":"Intercom","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-16T02:58:20Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T05:33:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Sri Mandir\nSri Mandir is one of India's leading devotional platforms, helping millions of devotees access spiritual services digitally. Along with Pujas, Chadhawa, and devotional content, Astrology Consultations have become one of our fastest-growing offerings, connecting users with trusted astrologers for personalized guidance.\nAs we scale this service, we are looking for Customer Support Associates who can ensure a seamless consultation experience for our users and astrologers.\nAbout the Role\nAs a Customer Support Associate, you will be responsible for managing the end-to-end support experience for astrology consultations. You will act as the first point of contact for users and astrologers, resolving operational issues in real time and ensuring every consultation is completed smoothly.\nThis is a highly execution-focused role that requires strong communication skills, empathy, ownership, and the ability to handle multiple conversations simultaneously.\nRotational shifts covering - 7:00 AM - 05:00 PM, 2:00 PM - 12:00 AM, 10:00 AM - 08:00 PM\n\n6-day working week (Rotational week-off)\n\nWork from Office (Bengaluru)\n\nKey Responsibilities\nProvide real-time support to users before, during, and after astrology consultations.\n\nCoordinate with users and astrologers for consultation scheduling and rescheduling.\n\nResolve issues related to:\n\nConsultation booking and confirmations\n\nWhatsApp scheduling challenges\n\nCall or platform connectivity issues\n\nDelayed or missed consultations\n\nLast-minute cancellations or rescheduling requests\n\nPost-consultation queries and follow-ups\n\nCoordinate with internal teams (Operations, Product, Tech, Customer Support) to resolve escalations.\n\nMaintain high responsiveness during operating hours (8 AM - 10 PM through rotational shifts).\n\nDocument recurring issues and contribute towards creating SOPs and improving support processes.\n\nTrack and update support tickets accurately in CRM/helpdesk tools.\n\nEscalate critical issues proactively and ensure timely resolution.\n\nDeliver a delightful customer experience while maintaining empathy and professionalism.\n\nWhat We're Looking For\n1-3 years of experience in Customer Support, Customer Success, Operations, or Service Delivery.\n\nExcellent verbal and written communication skills in English and Hindi. Additional languages are a plus.\n\nComfortable handling customers over WhatsApp, phone calls, and chat.\n\nStrong problem-solving skills with a customer-first mindset.\n\nAbility to remain calm and composed during high-volume support situations.\n\nHighly organised with strong attention to detail.\n\nComfortable working in rotational shifts, including weekends.\n\nProficient with Google Workspace and CRM/helpdesk platforms such as Freshdesk, Zendesk, Intercom, or similar tools.\n\nWhy Join Us?\nYou will be part of a rapidly growing business line that directly impacts customer experience and retention. This role offers the opportunity to build processes from the ground up, work closely with cross-functional teams, and play a key role in scaling one of Sri Mandir's fastest-growing offerings","description_format":"text","description_chars":3090,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer & Utility Software"],"lifecycle":[{"event":"open","at":"2026-10-17T02:58:20Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/firstprinciple-appsforbharat-customer-support-associate","json_url":"https://alion.io/job/firstprinciple-appsforbharat-customer-support-associate.json","meta":{"generated_at":"2026-10-21T07:46:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801489},"rest":"https://alion.io/mcp/rest/get_company?id=3801489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstprinciple-appsforbharat-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstprinciple-appsforbharat-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstprinciple-appsforbharat-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstprinciple-appsforbharat-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstprinciple-appsforbharat-customer-support-associate"}]}