{"id":1695685,"url":"https://alion.io/job/firstquality-supply-chain-account-specialist","title":"Supply Chain Account Specialist","company":{"id":2466494,"name":"First Quality","domain":"firstquality.com","url":"https://alion.io/company/firstquality","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":38,"ghost_share":0,"stale_share":0.763,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-05T04:03:50Z","board_verified":false,"closed_at":"2026-11-05T04:03:50Z","days_open":55,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":55},"description":"Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family valuesand entrepreneurial spirit.With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailersand healthcare organizations.Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.\nGuided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.\nWe are seeking a Supply Chain Account Specialis t for our First Quality Products company located inMcElhattan, PA. This position is responsible for consistently meeting customers’ expectations by ensuring that the supply chain meets their demands. Provides insight and analysis of customer activity to support new product launches, promotions, vendor managed inventory, serviceimprovementsand OTIF requirements. Works directly with the customer and FQ associates toassurecustomer purchase orders are processed accurately and product is delivered on time & complete.\nPrimary responsibilities include:\nEstablish andmaintaineffective working relationships with customers to ensure their supply requirements for First Quality Consumer Products are met.\n\nCollaborate with FQ associates including sales, supply planning, demand planning, distribution, transportation, product marketing, commercial finance, PLM, & IT support toanticipateand proactively resolve product flow issues.\n\nCoordinate andparticipatein meetings with the Customers to prevent or resolve problems.\n\nWork withcustomerto determineappropriate product/servicesolutions.\n\nMeet withcustomers to discuss their requirements and concerns, followingthrough withaction on their behalf.\n\nMonitor open order and inventory reports to track progress of open ordersthrough toshipment and receipt at the customer. Work with production planners and demand planners to respond to product shortages so orders ship on time and complete. Immediately notify the customer and sales manager if customer requirements cannot be met.\n\nUse designated VMI tools and processes to maintain inventory at target levels in assignedcustomer’sDCs. Track VMI performance. Lead periodic VMI performance review meetings with VMI customers.\n\nPull reports as requested by customers,salesor other FQ associates.\n\nFullyutilizecustomer web sites to meet service requirements. Understand customer scorecards and FQ service reports.\n\nIdentifythe causesforpoor results and contribute to corrective action plans.\n\nWork with PLM to manage the launch ofnew itemsand the transition of existing items for assignedcustomers.\n\nCollaborate with Customers to develop product transition plans and evaluate potential shortfalls due to product or packaging delays.\n\nCoordinate the depletion of finished goods and materials, maintainingitem material status asrequired.\n\nMonitor promotions and events for assigned customers. Immediately notify demand planning of any variance to forecast volumes or timing.\n\nProcess orders for assigned customers. Demonstrate functional knowledge of FQ orderprocesssystem’s capabilities. Comply withstandard order processing procedures. Assure orders have the correct product, lead time, pricing, ordermultiplesand meet order size requirements. Promptly respond to questions from customers or sales managers.\n\nCreate and process customer sample orders and return orders.\n\nReceive and process Customer claims for miss-shipments and damaged goods.\n\nMaintain data for assigned accounts in First Quality’s and in customers’ systems. Adjust as transitions occur.\n\nMonitor product runouts of finished goodsthrutransitions to ensure minimal amount of negativefinancial impact.\n\nIndependently managerelationshipand account needs of assigned customer(s) with limited direction from leadership.\n\nDependent on customer needs,mayberequiredto build a collaborative partnership with multiple contacts across acustomer’ssupply chain and may berequiredtoparticipatein major customer meetings and initiatives.\n\nManage orders as we are in allocation and effectively communicate availability tocustomer'sreplenishmentbuyers.\n\nAdditionalduties as assigned.\n\nThe ideal candidate should possess the following:\nBachelor’s degree in supply chain or related field (preferred)\n\nPrior experience in order fulfillment (preferred)\n\nStrong oral and written communication\n\nAbility to work independently and as part of a team\n\nStrong attention to detail and organization skills\n\nBasic understanding of data analytics\n\nBasic thinking and problem solving skills\n\nIntermediate Microsoft Office skills-especially Excel\n\nExposure to SAP\n\nWhat We Offer You\nWe believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:\nCompetitive base salary and bonus opportunities\n\nPaid time off (three-week minimum)\n\nMedical, dental and vision starting day one\n\n401(k) with employer match\n\nPaid parental leave\n\nChild and family care assistance (dependent care FSA with employer match up to $2500)\n\nBundle of joy benefit (year's worth of free diapers to all team members with a new baby)\n\nTuition assistance\n\nWellness program with savings of up to $4,000 per year on insurance premiums\n\nFirst Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.\nFirst Quality is an Equal Opportunityemployer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.","description_format":"text","description_chars":6620,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-02T12:02:08Z"},{"event":"close","at":"2026-11-05T04:03:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/firstquality-supply-chain-account-specialist","json_url":"https://alion.io/job/firstquality-supply-chain-account-specialist.json","meta":{"generated_at":"2026-11-12T03:15:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7210,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466494},"rest":"https://alion.io/mcp/rest/get_company?id=2466494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstquality-supply-chain-account-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstquality-supply-chain-account-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstquality-supply-chain-account-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstquality-supply-chain-account-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstquality-supply-chain-account-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1695685}},{"tool":"search_jobs","arguments":{"company":"firstquality.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1695685},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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