{"id":2918817,"url":"https://alion.io/job/firstrand-administration-assistant","title":"Administration Assistant","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-20T11:21:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T01:51:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nTo deliver timely and accurate administrative support that enables the efficient operation of the functional area and contributes to overall team effectiveness.Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs.\nPrevent wastage and identify process improvements to contain and reduce costs.\nAdhere to Organisational values and service standards and interact with and communicate with customers accordingly.\nEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.\nMeet set turnaround times while ensuring own availability, reliability and accuracy.\nPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.\nEnsure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.\nExecute own work in accordance with the organisational values and code of ethics.\nComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.\nIdentify and escalate risk as normal part of work.\nProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.\nWork with enhanced processes and procedures to maintain operational efficiencies.\nDeliver work in an accurate manner to ensure consistent results.\nDraw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.\nAdhere to quality standards, turnaround times and Company policies and procedures.\nComplete relevant administration, reporting and updating of information accurately and on time.\nProvide timeous reports on operations, performance and audit findings.\nReport on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.\nSeek out regular performance feedback and put actions in place to improve and enhance performance.\nIdentify activities to address own development gaps.\nCreate own personal development plan and review plan with team leader or manager.\nUnderstand which competencies and skills are required to be mastered to ensure personal development and performance.\nKeep abreast of learning opportunities, changing products and trends.\nContribute to teamwork and inclusivity by working together to achieve team goals.\nValue individual contributions and respects diversity in the team.\nShare information and knowledge that benefits the team.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n22/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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