{"id":3818700,"url":"https://alion.io/job/firstrand-associate","title":"Associate","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":11,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vredenburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-05T16:54:11Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T18:23:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nTo manage resources, generate growth in line with business goals through the delivery of an excellent customer experienceHello Future Associate!\nWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions.\nAs part of our FNB Points of Presence (POP) team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service.\nNow’s the time to imagine your potential in a role where operational excellence and customer value come together.\nAre you someone who can:\nManage resources effectively to support branch performance and business growth\nDeliver excellent customer experiences that align with organisational values\nPrevent wastage by identifying process improvements to contain and reduce costs\nExecute management responsibilities to create a supportive, high-performance environment\nProvide subject matter expertise and thought leadership within your area of specialisation\nEnsure compliance with legislative, audit, policy, and governance requirements\nIdentify opportunities to grow the customer base by attracting creditworthy and profitable customers\nBuild strong working relationships across teams and functional lines to enhance collaboration and innovation\nImprove service delivery processes to meet or exceed customer expectations\nContribute to the development of budgets linked to operational plans, monitor progress, and report variances\nQualification & Experience Requirement\nMinimum Qualification: NQF Level 5 Certificate\nPreferred Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services\n4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience\nYou will be an ideal candidate if you possess the following:\nExperience engaging customers, managing portfolios, or supporting sales and service delivery\nA proactive and solutions-driven mindset\nAbility to identify growth opportunities and contribute to portfolio expansion\nStrong organisational and coordination skills\nSound understanding of governance, compliance, and administrative processes\nAbility to collaborate across teams and support innovation\nYou will have access to:\nA critical supporting role within the FNB Points of Presence environment\nGrowth opportunities aligned to operational management, sales, and customer engagement\nOn-the-job learning and development to strengthen technical and people capabilities\nA collaborative environment committed to service excellence and innovation\nYou can be a match if you are:\nCustomer-centric with a high level of professionalism\nOperationally disciplined and attentive to detail\nConfident engaging with customers and internal stakeholders\nProactive in identifying improvements and delivering solutions\nA strong team contributor who values collaboration\nSelf-driven and committed to continuous development\nApply now! if you are ready to take the next step in your career as an FNB Points of Presence: Associate, contributing to enhanced customer experiences and sustainable business growth.\nAll appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and this information will be kept confidential unless required by law.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n13/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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