{"id":2360859,"url":"https://alion.io/job/firstrand-branch-advisor-fais-7","title":"Branch Advisor FAIS","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:50:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T20:40:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Branch Advisor\nWelcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.\nAs part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.\nAs a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.\nNow’s the time to imagine your potential in a team where you can become the best version of yourself.\nAre you someone who can:\nBuild and manage long-term client relationships to support retention and growth\nProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.\nEducate customers to the correct Banking platform aligned with their needs.\nConnect with our customers by living up to our brand promise of “how can we help you?” at all times.\nAnalyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements\nMaintain accurate and complete client records and documentation\nAchieve individual and branch sales and service targets\nConduct yourself in an ethical manner.\nTake accountability for your own performance, personal and career development.\nShow empathy to customers.\nStay updated on industry trends and product knowledge.\nManage leads, referrals, and client follow-ups within agreed turnaround times\nQualification & Experience Requirement\nminimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS\n1-3 years of experience in customer-facing environments, service delivery, or client support within financial services\nYou will be an ideal candidate if you possess the following:\nStrong understanding of FAIS, TCF, and client-centric advice principles\nProven ability to meet sales, service, and compliance targets\nYou will have access to:\nOpportunities to build relationships as part of a dynamic team.\nA challenging working environment\nPersonal and professional growth\nOpportunities to have an impact on a local market as a brand ambassador.\nYou can be a match if you are:\nClient-focused and have an ethical approach to advice\nEnjoy solving problems.\nPersuasive selling skills\nAgile and Flexible\nStrong communication and interpersonal skills\nResults-driven with strong planning and organization skills\nAttention to detail and high compliance awareness\nAbility to work independently and within a team\nApply now if you are ready to take the next step in your career as an FNB Points of Presence: Branch Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance\nAll appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n19/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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